You are the Engineering Manager for a B2B SaaS workflow product. A high-priority customer request has surfaced a recurring operational issue, and the team can either build a robust technical fix or ship a simpler workaround that meets the immediate need. The product manager wants the fastest path to keep the customer live, while engineering believes the workaround will create support debt and future rework. Leadership is asking for a recommendation this week because the issue is blocking a renewal conversation.