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SQL: Chatbot Then Human Within 24h
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SQL: Chatbot Then Human Within 24h

MediumSQL · PostgreSQL

Problem

Given a table of customer interactions, write a query to identify users who interacted with the chatbot and then called a human agent within 24 hours at [24]7.ai.

Use the customer_interactions table. A human-agent interaction must occur after the chatbot interaction and no later than 24 hours afterward.

Output

  1. Return one row per qualifying user with the column user_id.
  2. Sort results by user_id ascending.

Schema

customer_interactions
ColumnTypeDescription
interaction_idPKINTUnique identifier for the interaction
user_idINTIdentifier of the customer
interaction_typeVARCHAR(40)Interaction channel or event type
interaction_timeTIMESTAMPTimestamp when the interaction occurred
Tablescustomer_interactions
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