Your question is Building Rapport With Technical Customers. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Tell me about a time you had to build rapport quickly with a customer, especially one who was skeptical, frustrated, or not very engaged. How did you establish trust, and what changed in the relationship as a result?