Your question is Balance Customer, Capacity, and Risk. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You are the engineering manager for a customer-facing Autodesk workflow used by enterprise design teams. A critical issue has surfaced in production: a subset of users can lose unsaved work during a save-and-sync flow, and one large customer has escalated the problem as a blocker for renewal. At the same time, your team is in the middle of a planned release, two engineers are already committed to a separate security fix, and product is pushing to keep the roadmap intact because a launch demo is scheduled soon. You need to make a call that protects customers without overextending the team or creating avoidable business risk.
| Detail | Value |
|---|---|
| Team size | 7 engineers |
| Engineers available for fix | 3 |
| Release window | 2 weeks |
| Customers affected | 12 enterprise accounts |
| Renewal risk | 2 accounts |
| Demo deadline | 10 days |
| Quality bar | Regression testing + rollback plan required |
Tell me about a time you had to make a decision that balanced customer impact, team capacity, and business risk.