Your question is Auditing a Failing Workflow. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Tell me about a time you were asked to audit a workflow that was clearly underperforming, but the root cause was not obvious. Where did you start, how did you prioritize what to investigate, and what actions did you take to improve the outcome?