You have launched a model and stakeholders want to know whether it is actually delivering business value, not just looking good on offline metrics. You need a clear way to connect model performance to the outcome the business cares about and identify where the model is falling short.
How do you assess whether a model is meeting business objectives and where the gaps are?
Model metrics such as precision, recall, and calibrationBusiness KPIs such as churn reduction, cost per saved user, and net valueOperational constraints such as outreach capacity and budgetSegment-level performance to locate where the model underdelivers