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Assess Customer Health Risk

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Your question is Assess Customer Health Risk. Take a moment with it on the right.

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Scenario

You are an engineering manager on a B2B security product team. Customer success wants a simple way to tell which accounts are healthy and which ones are starting to slip, so they can intervene before renewals or escalations become a problem. The team has usage signals, support activity, and product adoption data, but no agreed definition of customer health.

Question

How do you assess customer health and identify accounts that are at risk?