Your question is Approaching a Low-UX Understanding Client. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Describe how you would approach a project where the client has a very limited understanding of user experience.
Explain how you would establish a shared definition of UX, uncover the client’s business and user needs, and build support for user-centered decisions. Cover how you would communicate the value of research and design, manage competing stakeholder views, and sequence the work from discovery through delivery. Focus on your practical approach, including how you would handle resistance, uncertainty, and limited client participation.