Your question is AI Agent in Customer Service. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Design a system to integrate an AI agent into an existing enterprise customer service workflow.
Clarify the workflow, users, data sources, and success criteria before proposing an architecture. Address how the agent retrieves enterprise knowledge, selects and invokes backend tools, handles human handoff, and operates safely in production. Discuss scale assumptions, latency, online and batch components, evaluation, monitoring, security, and failure recovery.