Your question is Account Management Tools and Methods. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You are managing a strategic customer account and need a clear operating approach to keep priorities aligned, risks visible, and commitments on track across commercial and delivery teams.
What tools or methodologies do you use for account management?