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Diagnosing Mobile Cart Abandonment

HardProduct Sense00:00
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Your question is Diagnosing Mobile Cart Abandonment. Take a moment with it on the right.

Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).

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Problem

A major retail client is experiencing high cart abandonment rates on their mobile application. Walk me through how you would diagnose the root cause and propose solutions.