Your question is Diagnose Email Sync Lag. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
A customer complains that their email sync is lagging on Front. Walk me through your step-by-step diagnostic process to identify if the issue lies with Front, the mail server, or the network.