What is a Customer Success Engineer at Zillow?
The Customer Success Engineer at Zillow sits at the critical intersection of technical troubleshooting, customer relationship management, and product optimization. In this role, you are responsible for ensuring that Zillow’s premier partners, real estate agents, and brokerages can seamlessly integrate and utilize complex software solutions, such as Premier Agent, Zillow Showcase, and various SaaS tools. You serve as the technical champion for partners, resolving deep-seated technical issues that standard customer service teams cannot handle.
Your impact in this position is both immediate and strategic. By resolving integration bugs, diagnosing API discrepancies, and optimizing platform performance, you directly protect Zillow's B2B revenue streams and drive partner retention. You do not just fix problems; you translate complex technical challenges into clear, actionable solutions for non-technical stakeholders, ensuring that partners get maximum value from Zillow's ecosystem.
This role is highly collaborative and constantly evolving. You will work closely with product management, engineering, and sales teams to feed real-time partner feedback back into the development cycle. As Zillow continues to expand its digital transaction platform, your ability to master new technologies and manage high-stakes partner relationships will be central to the company's growth.


