During your interview, the hiring team will evaluate you across several core competencies that predict success on the sales floor. Understanding these areas will help you tailor your answers and behavior.

Sales Mindset & Motivation

Hiring managers want to see a "sales hunger" that cannot be taught. They are looking for self-starters who are comfortable with the high-risk, high-reward nature of commission sales.

Be ready to go over:

• Income goals – Be honest and open about your desire to earn high commissions.
• Work ethic – Demonstrate your willingness to work weekends, holidays, and long hours when guest volume is highest.
• Self-motivation – Explain what drives you to perform when there is no base salary to rely on.

Example scenarios:

• Describing how you set and achieved a challenging personal or professional financial goal.
• Explaining why a commission-only structure motivates you more than a flat hourly wage.

Communication & Script Delivery

The ability to communicate clearly, enthusiastically, and persuasively is vital. Westgate Resorts relies on a specific sales methodology, and they need to know you can deliver it effectively.

Be ready to go over:

• Public speaking comfort – Showing confidence when speaking to individuals or small groups.
• Active listening – Demonstrating how you pay attention to details to identify a client's specific travel desires and objections.
• Script adherence – Expressing comfort with learning and delivering structured presentation scripts.
• Advanced concepts (less common) – Understanding state timeshare laws and compliance standards that must be strictly followed during a sales presentation.

Example scenarios:

• Roleplaying a scenario where you have to build quick rapport with an interviewer acting as a resort guest.
• Explaining your method for memorizing large amounts of information or scripts.

Resilience & Rejection Management

Your psychological durability is just as important as your sales skills. The sales floor can be brutal, and the interviewers need to know you will not quit after a tough week.

Be ready to go over:

• Handling objection – How you view "no" as the start of a conversation rather than the end of it.
• Stress management – Techniques you use to stay positive and focused under pressure.
• Persistence – Showing a track record of sticking with difficult challenges over time.

Example scenarios:

• Discussing a time you had to deal with a highly difficult or confrontational customer and kept your composure.
• Explaining how you mentally reset after failing to close a deal you worked hard on.

As an Account Executive at Westgate Resorts, your daily routine is fast-paced, structured, and highly interactive. You will spend the majority of your day face-to-face with resort guests, guiding them through a carefully designed sales journey.

Your primary daily responsibility is conducting property tours. You will meet with guests who have agreed to attend a sales presentation, walk them through the resort's amenities, model units, and luxury features, and paint a picture of their future vacations. This requires maintaining high energy and enthusiasm throughout the entire tour, regardless of how many times you have walked the property.

Following the tour, you will transition guests to the sales center for the formal presentation and closing process. Here, you will present the financial packages, explain the vacation ownership points system, and work to close the sale on the spot. You will collaborate closely with Sales Managers and "closers" who will step in to help finalize terms, structure financing, and overcome stubborn objections.

Additionally, you must stay compliant with state timeshare regulations and company policies. This includes attending daily morning sales meetings, participating in continuous training sessions, and keeping your state timeshare or real estate license active and in good standing.

While Westgate Resorts is highly inclusive of candidates from all professional backgrounds, there are several hard requirements and preferred skills you must meet to be successful.

• Must-have qualifications – Ability to pass a comprehensive background check and drug screening. You must also be eligible to obtain a state timeshare sales license or real estate license (requirements vary by state, but typically involve a short course and state exam).
• Nice-to-have qualifications – Prior experience in timeshare sales, real estate, hospitality, high-ticket retail, or customer service. An active real estate or timeshare license is highly preferred and can fast-track your onboarding.
• Physical requirements – Ability to stand and walk for extended periods while conducting resort tours in various weather conditions.
• Schedule flexibility – Absolute availability to work weekends, holidays, and peak vacation seasons, as these are the busiest and most lucrative times for sales.

Q: Is prior timeshare sales experience required to get hired? A: No. Westgate Resorts regularly hires candidates from all walks of life, including those with zero prior sales experience. They place a massive emphasis on their internal training program and look primarily for personality, drive, and coachability during the interview.

Q: What is the compensation structure for this role? A: The position is typically 100% commission-based, though some locations or roles may offer a temporary training salary or hourly draw against commission during your initial ramp-up period. Your earning potential is uncapped, meaning top performers can earn significant income, while inconsistent performers may struggle.

Q: How difficult is the state licensing exam? A: The timeshare licensing exam varies by state, but it is highly passable with focused study. Westgate Resorts typically provides or guides you through a mandatory pre-licensing class (often lasting 2 to 3 days) to prepare you for the test. Most candidates pass on their first or second attempt.

Q: What is the company culture like on the sales floor? A: The sales floor is highly competitive, high-energy, and loud. It is an environment that celebrates success with immediate recognition and financial rewards, but it also demands high resilience due to the daily pressure to meet sales quotas.

To maximize your chances of securing an offer and succeeding at Westgate Resorts, keep these practical tips in mind:

• Dress to impress: Wear sharp, professional business attire to your interview. First impressions are incredibly important in timeshare sales, and dressing like a top producer from day one shows you take the opportunity seriously.
• Exude confidence and energy: Maintain strong eye contact, smile frequently, and speak with enthusiasm. The interviewers are assessing how you will interact with resort guests, so a warm, engaging, and confident presence is essential.
• Be upfront about your financial goals: Do not be shy about wanting to make money. Timeshare sales managers love candidates who are motivated by high commission checks, as this hunger translates to persistence on the sales floor.
• Show extreme coachability: Emphasize your willingness to learn and follow the Westgate Resorts sales system. Avoid giving the impression that you "know it all," even if you have prior sales experience; they want to know you can adapt to their specific script and methodology.

An Account Executive position at Westgate Resorts offers an incredible gateway into the highly lucrative world of timeshare sales. With properties across the country and a continuous flow of vacationing guests, the potential for high earnings and professional growth is substantial for those with the drive to seize it.

To prepare for your interview, focus on showcasing your resilience, communication skills, and natural charisma. Be ready to discuss your motivation for entering a commission-driven field and how you handle rejection. Remember, the hiring team is looking for personality and hunger over a perfect resume, so letting your genuine enthusiasm and work ethic shine through is your greatest asset.

The compensation data reflects the wide variance typical of a commission-heavy sales role. While the base or starting earnings represent those in their initial ramp-up or training phases, successful Account Executives who master the sales script and consistently close deals can quickly elevate their earnings into the higher percentiles. Use this data to fuel your motivation and set clear financial targets for your career at Westgate Resorts. You can explore more detailed interview insights, preparation strategies, and compensation data on Dataford to ensure you walk into your interview fully prepared to succeed.