What is a UX/UI Designer at United Airlines?
As a UX/UI Designer at United Airlines, you play a pivotal role in shaping the digital travel experience for millions of passengers worldwide and streamlining complex operational workflows for airline crew members. From booking a flight on the mobile app to navigating terminal kiosks and utilizing internal flight deck tools, your designs directly impact customer satisfaction, operational safety, and brand loyalty. This role requires a balance of sophisticated visual design and robust system thinking to solve problems in a highly dynamic, fast-paced travel environment.
Working at United Airlines means designing at an immense scale where minor design optimizations can result in significant improvements to boarding times, customer anxiety levels, and overall flight efficiency. You will collaborate closely with product managers, engineers, and customer service teams to translate intricate aviation logistics into clean, accessible, and intuitive digital interfaces. It is a highly collaborative environment that challenges you to think deeply about service design, accessibility, and real-time user needs.
This position is ideal for designers who thrive on complexity and want to see their work implemented in real-world environments. Whether optimizing the seat-selection flow or redesigning digital tools for gate agents, your contributions will help define the future of travel. The hiring team looks for designers who are not only technically skilled but also deeply empathetic to the diverse needs of global travelers.




