Preparation for Together Ai should be structured around demonstrating both depth of knowledge and a proactive, customer-first mindset. Do not just memorize facts; focus on articulating your process for arriving at a solution.

Technical Domain Expertise – We look for a deep understanding of GPU architecture, inference optimization, and distributed computing. You should be prepared to discuss the "why" behind your technical decisions, not just the "how."

Problem-Solving & Debugging – In this role, you will often encounter ambiguous, high-pressure technical issues. We evaluate your ability to remain calm, isolate variables systematically, and communicate your findings clearly to both technical and non-technical audiences.

Customer Empathy – A Customer Success Engineer must balance the needs of the business with the needs of the user. You will be assessed on your ability to translate customer feedback into actionable product requirements while maintaining a high level of service.

The interview process at Together Ai is designed to evaluate your technical aptitude, your ability to handle real-world scenarios, and your cultural alignment with our mission to make AI accessible and performant. You should expect a rigorous sequence that moves from initial technical screens to deeper dives into system architecture and behavioral competencies.

Our philosophy is rooted in direct, collaborative problem-solving. We prefer scenarios that mirror the actual challenges you will face on the job rather than abstract whiteboard algorithm questions. You will likely interact with engineers, product managers, and customer success leadership throughout the process.

This timeline provides a high-level view of the progression from initial screening to final assessment. Use this to structure your study sessions, focusing on technical depth early and behavioral storytelling in the later stages. Note that the process may be adjusted based on the specific team requirements, such as whether you are focused on Inference or GPU Cluster operations.

Inference Optimization

We evaluate your ability to optimize model performance and throughput. Strong candidates demonstrate a clear understanding of inference kernels, batching strategies, and hardware utilization.

Be ready to go over:

• Quantization (FP8, INT8, FP16) and its impact on performance.
• Latency vs. Throughput trade-offs.
• Model serving frameworks and how to configure them for scale.

Distributed Systems & Cluster Management

Working with GPU clusters requires a firm grasp of networking, orchestration, and hardware-level troubleshooting.

Be ready to go over:

• Multi-node communication (NCCL, InfiniBand).
• Resource allocation and scheduling in a cluster environment.
• Node failure detection and recovery strategies.

As a Customer Success Engineer, your primary objective is to ensure the long-term success of our users. You will act as the technical point of contact for developers, identifying bottlenecks in their usage of our platform and proposing optimization strategies.

• Technical Support: Managing incoming requests related to inference performance, API integration, and cluster deployment.
• Proactive Optimization: Reviewing customer usage patterns to suggest improvements in model serving or resource consumption.
• Cross-functional Advocacy: Collecting user feedback to influence the product roadmap for our Inference and GPU Cluster engineering teams.
• Documentation: Creating technical guides and troubleshooting runbooks to empower our users to self-serve.

A successful candidate for this role possesses a blend of hands-on experience with modern AI infrastructure and a desire to help others succeed.

• Must-have skills:
  • Proficiency in Python and familiarity with C++.
  • Deep understanding of deep learning frameworks (PyTorch, TensorFlow).
  • Experience with cloud-based GPU infrastructure (AWS, GCP, or similar).
  • Strong debugging skills in Linux-based environments.
• Nice-to-have skills:
  • Experience with Kubernetes or other container orchestration tools.
  • Prior background in developer relations or technical customer support.
  • Familiarity with LLM serving stacks (e.g., vLLM, TGI).

Q: How much time should I dedicate to preparation? A: We recommend at least two weeks of focused study. Review your fundamentals in distributed systems and practice explaining your past technical projects in detail.

Q: Is this role fully remote? A: Most roles for Together Ai are based in our San Francisco office. Check your specific offer details as expectations may vary.

Q: What differentiates a top-tier candidate? A: A top-tier candidate doesn't just fix the problem; they identify the root cause and propose a systemic change to prevent it from happening again.

• Structure your answers: Use the STAR method (Situation, Task, Action, Result) for behavioral questions to keep your responses concise and impactful.
• Be honest about gaps: If you are unfamiliar with a specific tool or library, admit it, but pivot to how you have learned similar technologies in the past.
• Show your curiosity: We are building the future of AI. Ask thoughtful questions about our infrastructure and the challenges our engineering team is currently solving.

The Customer Success Engineer role at Together Ai is a unique opportunity to stand at the intersection of infrastructure engineering and developer success. By focusing your preparation on system-level troubleshooting, clear communication, and deep technical curiosity, you will be well-positioned to succeed in our interview process.

We encourage you to revisit your past projects where you solved complex technical issues under pressure. Remember that we are looking for partners who will grow with our team as we scale. Good luck with your preparation; we look forward to seeing the perspective and expertise you bring to Together Ai.

The provided salary range reflects current market expectations for this position in San Francisco. Use this as a baseline to align your expectations regarding the level and scope of the role, understanding that compensation is typically commensurate with your depth of relevant industry experience.