What is a Customer Success Engineer at Tipalti?
The Customer Success Engineer at Tipalti is a highly strategic, technical, and customer-facing role positioned at the intersection of customer success, product integration, and technical support. Tipalti is a leader in global payables automation, processing billions of dollars in transactions for high-growth businesses. In this role, you will be responsible for ensuring that enterprise clients successfully integrate, adopt, and scale their payment workflows using the Tipalti platform.
Your primary impact lies in bridging the gap between complex financial technology and client business needs. You will work closely with finance teams, developers, and IT administrators at client organizations to configure payment flows, set up ERP integrations (such as NetSuite, Sage Intacct, and Workday), and resolve complex technical issues. Because financial transactions require absolute precision, your ability to troubleshoot API payloads, data sync errors, and payment gateway issues is critical to maintaining client trust and platform stability.
What makes this role exceptionally interesting is the scale and complexity of the problems you will solve. You are not simply answering support tickets; you are an active technical advisor guiding enterprise clients through payment automation transformations. Your work directly influences customer retention, onboarding velocity, and overall product adoption, making you a vital asset to both the sales and engineering ecosystems at Tipalti.


