What is a Product Manager at TELUS Digital?
A Product Manager at TELUS Digital plays a pivotal role in shaping customer-centric digital solutions at a massive scale. The team at TELUS Digital is responsible for designing, building, and delivering customer experience (CX) platforms, telecom-adjacent digital services, and B2B enablement tools. As a Product Manager, you will sit at the intersection of technology, business strategy, and user experience, driving initiatives that directly impact millions of customers and thousands of customer service professionals.
The impact of this role is highly visible. You will be responsible for translating complex customer journeys into intuitive, high-performing digital interfaces. Whether you are optimizing digital self-serve capabilities, integrating advanced automation platforms like Salesforce, or designing workflows that empower customer support teams, your work directly influences customer retention, operational efficiency, and revenue growth.
What makes this position both challenging and rewarding is the sheer scale and complexity of the environment. You will navigate a matrixed organization, collaborating with engineering, marketing, data science, and customer operations teams. To succeed, you must be comfortable with ambiguity, possess strong technical and commercial acumen, and be a master of stakeholder management.

