What is a Business Analyst at Superhuman?
At Superhuman, the Business Analyst plays a pivotal role in driving data-backed decision-making across the entire organization. Superhuman is built on the philosophy of creating the fastest, most delightful email experience in the world, which requires an intense focus on product-market fit, user retention, and operational efficiency. As a Business Analyst, you will sit at the intersection of product, growth, finance, and operations, translating complex datasets into actionable strategies that directly impact user growth and product development.
This role is highly strategic and goes far beyond basic reporting. You will design, build, and maintain the analytical frameworks that measure cohort retention, customer acquisition cost (CAC), lifetime value (LTV), and feature adoption. By uncovering deep insights into how users interact with the product, you will help the team optimize the onboarding funnel, refine pricing models, and identify new expansion opportunities.
To succeed in this position, you must possess a unique blend of technical expertise, business acumen, and exceptional communication skills. Superhuman values high-quality execution and extreme attention to detail. You will be expected to collaborate closely with cross-functional leaders, presenting clear, data-driven narratives that guide the company's long-term product roadmap and business strategy.

