People Management & Team Motivation

Stiiizy stores are high-energy environments that require managers to actively engage with both staff and customers. You need to show that you are a highly visible, supportive leader.

Be ready to go over:

• Performance Coaching – How you deliver constructive feedback to budtenders to improve sales techniques and customer service.
• Conflict Resolution – Your methodology for de-escalating internal team friction or customer complaints on the sales floor.
• Culture Building – Techniques for keeping energy levels high and maintaining a positive, inclusive workplace.

Example scenarios:

• "A budtender is consistently failing to upsell promotional items. How do you coach them to improve without discouraging them?"
• "How would you handle an irate customer who is demanding a refund on a opened product, contrary to store policy?"

Situational Problem-Solving & Adaptability

The retail environment is unpredictable, and you must demonstrate that you can maintain operational control when unexpected challenges arise.

Be ready to go over:

• Crisis Management – Handling sudden tech failures, staffing shortages, or high-volume rushes.
• Task Prioritization – Managing administrative tasks like scheduling and payroll while remaining present on the retail floor.
• Change Management – Rolling out new corporate initiatives, product lines, or POS systems to an established team.

Example scenarios:

• "It is a holiday weekend, two budtenders call out sick, and the line is wrapped around the building. How do you deploy your remaining staff?"
• "Tell me about a time you had to implement a sudden regulatory change with less than 24 hours of notice."

As an Operations Manager or Assistant Manager at Stiiizy, your daily schedule will be dynamic, split between active floor management and back-of-house administration. You will act as the primary support system for the Store Manager, frequently stepping in as the leader on duty.

Your primary responsibilities will include:

• Daily Floor Leadership: Leading opening and closing procedures, managing staff zone assignments, and keeping energy high on the sales floor to drive revenue.
• Compliance & Auditing: Conducting daily, weekly, and monthly inventory counts, auditing POS transactions, and ensuring all state compliance guidelines are met.
• Team Development: Training, mentoring, and scheduling budtenders and cashiers, while conducting performance reviews to support career growth.
• Customer Experience: Maintaining visual merchandising standards, greeting customers, and resolving complex customer service issues to uphold Stiiizy's brand reputation.
• Cross-Functional Collaboration: Coordinating with inventory specialists, security personnel, and corporate representatives to ensure seamless store operations.

To be competitive for this role, candidates must demonstrate a strong retail foundation combined with the specialized knowledge required for the cannabis industry.

• Must-have skills:

  • Minimum of 2–3 years of retail management experience, preferably in high-volume, fast-paced environments.
  • Demonstrated knowledge of cannabis compliance regulations and experience with state tracking systems (such as METRC).
  • Strong proficiency in retail POS systems, cash handling, and inventory management software.
  • Exceptional interpersonal skills with a proven track record of managing and motivating diverse teams.
  • High school diploma or equivalent; must be at least 21 years of age and able to pass required state background checks.

• Nice-to-have skills:

  • Prior experience specifically in cannabis retail dispensary management.
  • Associates or Bachelor’s degree in Business Administration, Hospitality, or a related field.
  • Deep familiarity with the Stiiizy product line and brand ecosystem.

Q: How difficult is the interview process for the Operations Manager position? A: The difficulty is generally rated as average to high. While the questions themselves are practical and situational, the interviewers look for highly specific answers regarding compliance, cash management, and team leadership.

Q: What is the company culture like at Stiiizy? A: Stiiizy is a fast-paced, high-energy, and brand-focused environment. Successful leaders are those who are hands-on, highly visible on the sales floor, and comfortable navigating rapid industry changes.

Q: How quickly does Stiiizy make a hiring decision? A: The process can move very quickly, sometimes concluding within a week of the initial contact. However, candidates should be prepared to proactively follow up to ensure their application moves smoothly through the pipeline.

Q: Are there opportunities for career advancement? A: Yes. Because Stiiizy continues to expand its retail footprint across multiple states, successful managers frequently have opportunities to transition into General Manager, Regional Manager, or corporate operations roles.

• Prepare STAR-format stories: When answering situational questions, clearly outline the Situation, Task, Action, and Result. Focus heavily on the actions you took and the measurable results of your leadership.
• Highlight your compliance knowledge: Do not treat compliance as an afterthought. Explicitly mention your experience with inventory tracking software and state audits to show you understand the high stakes of cannabis retail.
• Showcase your personality: Stiiizy values authentic, energetic individuals. Let your passion for team building and customer service shine through during your conversations.
• Follow up proactively: If you do not hear back within 48 hours of your scheduled interview, send a polite, professional follow-up email to demonstrate your continued interest and professionalism.

The Operations Manager position at Stiiizy is an exceptional opportunity for a driven retail leader to make a tangible impact on one of the fastest-growing brands in the cannabis space. By taking ownership of daily store operations, compliance, and team development, you will directly influence the brand's success and customer loyalty.

To maximize your chances of success, focus your preparation on structural retail discipline, compliant inventory workflows, and situational leadership. Review your career achievements and refine your stories to highlight how you drive sales while maintaining a highly compliant, positive store environment.

For additional community insights, real-world interview reviews, and resources to help you ace your upcoming interviews, explore the comprehensive tools available on Dataford.

The compensation data reflects the hourly wage structure typical for retail management positions in major markets such as California. When evaluating this range, consider the total compensation package, including potential benefits, employee discounts, and opportunities for rapid upward mobility within Stiiizy's expanding retail network. Use this information to guide your compensation discussions confidently.