What is a Business Analyst at Shopee?
The Business Analyst role at Shopee is pivotal in shaping the operational efficiency and user experience of the platform. As a Business Analyst, you will engage with various teams to analyze and improve the end-to-end e-commerce process, from the moment a buyer searches for a product to when it is delivered. This position is crucial for identifying operational pain points and proposing data-driven solutions that enhance user satisfaction and streamline processes.
Your work will directly influence key areas such as Customer Service, Seller Operations, and Logistics. You'll be tasked with analyzing operational KPIs across regions, conducting root cause analyses, and collaborating with stakeholders to implement strategic initiatives. This role allows you to make a significant impact by introducing innovative solutions that not only address current challenges but also anticipate future needs in a fast-evolving marketplace.
Expect to work on complex problems that require a blend of analytical rigor and creative thinking. As you navigate through diverse projects, you will gain insights into various aspects of the business, making this role both challenging and rewarding in the dynamic e-commerce environment at Shopee.



