Real, anonymous reports from people who interviewed for Account Executive at ServiceTitan, newest first and distilled into what to expect across the loop.
I started with a recruiter screen and it felt pretty smooth. The recruiter seemed engaged and said they’d schedule next steps with the hiring manager. Then everything went quiet for about two weeks. I emailed twice and didn’t get a response, so I finally included the hiring manager on the follow-up, and that’s when I got a rejection. What stuck with me was the lack of communication—especially since it wasn’t the first time I’d gone through this company’s process. The whole thing left me feeling like I wasn’t being handled with any respect for my time.
My interview journey started in a pretty standard way: recruiter touchpoint, then a second round that felt more like a test of how I handled the sales conversation and the details behind it. After that second step, I heard nothing. When I followed up with the recruiter, there was still no response, and the whole thing ended up feeling like I was ghosted after I’d already invested time in the process.
Initial recruiter calls are generally friendly and low-pressure, focusing on fit and background, but follow-up communication can be inconsistent, leading to feelings of being ghosted or undervalued.
The interview process often includes multiple stages with varying formats, such as role-plays and sales scenarios, but candidates report mismatched expectations regarding the focus of these exercises, especially between outbound and inbound sales roles.
Interviews with sales managers can feel disjointed, with some candidates experiencing a lack of engagement or preparedness from interviewers, leading to a perception of superficial questioning rather than a genuine assessment of fit.
Candidates often express frustration over the lack of constructive feedback and closure after interviews, with many feeling that their time was not respected due to delayed responses or no follow-up at all.
The interview environment can vary significantly, with some candidates noting a supportive atmosphere while others report a more aggressive tone that prioritizes performance over mutual respect, impacting their overall experience.
The interview process typically spans around two weeks, but candidates report variability in scheduling and responsiveness, which can contribute to uncertainty about their standing in the process.