What is a User Experience Researcher at Seatgeek?
As a User Experience Researcher at Seatgeek, you sit at the intersection of live event technology and human behavior. Your work is fundamental to how millions of fans discover, purchase, and experience events, ranging from professional sports to intimate concert venues. You are responsible for transforming raw user data and behavioral insights into clear, actionable strategies that guide product development and design decisions.
This role is critical because Seatgeek operates in a highly competitive, high-stakes market where user trust and friction-free transactions are paramount. You will partner closely with product managers, designers, and engineers to identify pain points in the ticketing lifecycle, testing new features like the Value Score or mobile entry flows. It is an influential role that requires you to be a strong advocate for the user while balancing the fast-paced, iterative demands of a growth-oriented tech organization.




