A Product Manager at Reward Gateway is responsible for driving the vision, strategy, and execution of products that transform how companies engage, recognize, and support their employees. Operating in the high-impact B2B2C space, you will own critical product areas that directly affect millions of end-users globally. This role is not just about shipping features; it is about building meaningful experiences that foster healthier, happier, and more connected workplace cultures.

In this position, particularly within the Edenred Benefits division, you will navigate the complex intersection of corporate buyer needs and consumer-grade user experiences. You will lead cross-functional squads of engineers, designers, and product marketers to deliver scalable, reliable, and highly engaging SaaS solutions. The products you build—ranging from employee discount portals and recognition hubs to comprehensive wellness and benefits administration platforms—must handle massive scale while remaining simple and intuitive to use.

The strategic influence of a Product Manager at Reward Gateway is immense. You will be expected to synthesize deep market research, user feedback, and complex regulatory requirements into a cohesive product roadmap. Success in this role means balancing immediate operational needs with long-term strategic bets, ensuring that Reward Gateway remains the market leader in the employee engagement and benefits industry.

The questions you will face during your interviews are designed to assess your product methodology, structured thinking, and alignment with company values. While these questions are representative of past interviews and may vary by team, they highlight the core competencies the hiring team evaluates.

Product Strategy & Prioritization

This category evaluates how you identify market opportunities, define product vision, and make tough prioritization decisions when faced with competing stakeholder demands.

• How do you decide what to build next when you have conflicting feedback from corporate clients and end-users?
• Describe a time when you had to pivot a product strategy based on data. What was the impact?

To succeed in the Reward Gateway interview process, you must approach your preparation with a clear understanding of what the company values: structured thinking, user empathy, and a strong cultural fit.

Decision-Making Frameworks – Interviewers place a heavy emphasis on how you think rather than just the final answer. You should practice walking through your decision-making process out loud, clearly demonstrating how you weigh trade-offs, utilize data, and structure ambiguous problems.

Domain & Market Awareness – Familiarize yourself with the employee engagement, benefits, and HR tech landscape. Understanding the dynamics of B2B2C platforms, particularly how HR administrators purchase software versus how everyday employees consume it, will give you a significant advantage.

Cross-Functional Leadership – Be prepared to demonstrate how you lead through influence rather than authority. You will need to share concrete examples of how you have successfully collaborated with engineering, design, sales, and customer success teams to deliver high-quality products.

Culture & Mission Alignment – Reward Gateway has a highly defined culture, often shared with candidates via their internal "Culture Book." Spend time understanding their core values, their focus on employee wellbeing, and be ready to articulate how your personal working style aligns with their collaborative, mission-driven environment.

The interview process for a Product Manager at Reward Gateway is structured to be transparent, collaborative, and highly informative for both parties. Candidates frequently report that the process is exceptionally well-organized, with recruiters providing detailed preparation materials, timelines, and insights into who they will be meeting at each stage. The company strives to move quickly, sometimes completing the entire loop in a matter of days for highly competitive candidates.

The journey typically begins with a detailed screening call with a talent acquisition partner, focusing on your background, career motivations, and initial cultural fit. This is followed by a series of deeper conversations, including a meeting with the hiring manager and product team members, and a technical or product-focused case presentation. The process is designed not just to grill you on your skills, but to give you a realistic preview of the collaborative environment you will be joining.

The visual timeline above outlines the standard progression of stages you will navigate during your candidacy. It highlights the transition from initial alignment screens to deep-dive competency interviews and the final presentation stage, helping you pace your preparation effectively. While the exact sequence can vary slightly depending on the specific team and location, this represents the core framework used to evaluate all product candidates.

To excel in the final rounds, you must understand the specific competencies Reward Gateway evaluates at each stage of the process.

Product Case Presentation

The presentation stage is a critical component of the evaluation process. You will be given a product task or prompt to prepare in advance and present to a panel of product leads and team members. This stage evaluates your structured problem-solving, product design philosophy, and communication skills under pressure.

Be ready to go over:

• Problem Definition – How clearly you identify the core user pain point and validate its significance before proposing a solution.
• Strategic Prioritization – The frameworks you use to select which features to include in your MVP and which to defer to later phases.
• Go-to-Market & Metrics – How you plan to launch the product, drive adoption, and measure success using clear, quantifiable key performance indicators (KPIs).
• Advanced concepts (less common) – Multi-region localization strategies, complex third-party API integrations, and scaling legacy systems to handle peak transactional loads.

Example scenarios:

• "Design an onboarding experience for a new employee wellness feature that maximizes first-week engagement."
• "Develop a product strategy to increase the adoption of our employee discount platform among deskless or frontline workers."

Behavioral & Stakeholder Management

This evaluation area focuses on your ability to navigate the human element of product management. You will be asked behavioral questions that probe your leadership style, empathy, and resilience.

Be ready to go over:

• Conflict Resolution – How you handle disagreements within your product squad or with senior leadership regarding product direction.
• Stakeholder Communication – How you translate technical complexities into clear business outcomes for non-technical stakeholders.
• Customer Empathy – How you gather and synthesize qualitative feedback to champion the user's voice in every product discussion.

Example scenarios:

• "Tell me about a time you had to deliver bad news to a major client regarding a delayed feature. How did you manage the relationship?"
• "Describe a situation where your team was split on two different technical approaches. How did you facilitate a decision?"