Real, anonymous reports from people who interviewed for Account Executive at REI (Recreational Equipment Inc.), newest first and distilled into what to expect across the loop.
I had a mostly relaxed, conversation-style interview journey for the Account Executive role, with a friendly store-led atmosphere over a few rounds across phone/Zoom and in-person.
I applied for the Account Executive role and ran into an unusually harsh-looking early step, making the process feel difficult from the start.
Candidates typically start with an online application followed by a video-recorded screening, which may include prompt-based questions. This step can vary in perceived difficulty, with some candidates finding it impersonal or stressful.
Following the initial screening, candidates often have a phone interview with a hiring manager, where discussions focus on background, fit, and customer service scenarios. This step can lead directly to an offer in some cases.
Some candidates participate in group interviews, which can feel competitive and disorganized, while others find them collaborative and focused on practical scenarios. The experience can vary significantly based on group size and format.
Throughout the interview process, there is a consistent emphasis on cultural fit, teamwork, and alignment with REI's values, often assessed through situational questions and discussions about outdoor interests.
Candidates report mixed experiences regarding communication after interviews, with some experiencing delays or lack of feedback, which can lead to frustration. Clear follow-up is noted as an important aspect of the candidate experience.
The overall experience for candidates varies from easy and personable to frustrating and impersonal, often influenced by the interview format and the quality of interactions with interviewers. Outcomes range from offers to no feedback at all.