As a Technical Writer at Ping Identity, your daily activities will center on creating high-value technical content that enables users to successfully implement identity solutions. You will be deeply integrated into the development cycle, ensuring that documentation is treated as a first-class citizen alongside code.

You will spend a significant portion of your time collaborating with product owners, software quality engineers, and development teams to understand upcoming features and release schedules. This is not a passive writing role; you will actively install, configure, and test the software features you are documenting to ensure your instructions are accurate and easy to follow.

Your core deliverables will include administrator guides, developer tutorials, API reference documentation, and release notes. Additionally, you will contribute to the continuous improvement of the documentation infrastructure, helping to maintain style guides, manage content reuse strategies, and optimize the searchability of the documentation portal.

To be competitive for a Technical Writer position at Ping Identity, you must demonstrate a strong blend of technical acumen, writing capability, and team-focused behavior.

Must-Have Skills

• Technical Writing Experience – A proven track record of writing high-quality developer or administrator-facing documentation for complex enterprise software.
• Security Domain Knowledge – A functional understanding of Identity and Access Management (IAM) concepts, including protocols like OAuth 2.0, SAML, and OIDC.
• Structured Authoring & Tools – Proficiency with XML-based authoring tools, DITA, or modern markdown-based Docs-as-Code workflows (e.g., Git, Markdown, static site generators).
• Strong Copyediting and Minimalism – The ability to edit complex technical jargon into clear, actionable, and minimalist procedural instructions.

Nice-to-Have Skills

• Programming/Scripting Basics – The ability to read and understand code snippets (e.g., JSON, Java, JavaScript, or Bash) to better document API integrations.
• API Documentation Experience – Familiarity with OpenAPI/Swagger specifications and documenting RESTful APIs.
• Enterprise Security Background – Prior experience working specifically within the cybersecurity or enterprise SaaS industries.

Q: How difficult is the Ping Identity Technical Writer interview process? A: The process is rated as moderate to highly difficult, primarily due to two factors: the strict speed requirements of the initial CCAT cognitive test, and the sheer length and depth of the technical writing assignment, which often requires a full day of focused effort to complete successfully.

Q: Does Ping Identity accept remote candidates for this position? A: Historically, Ping Identity has a strong geographic preference for candidates located near their primary engineering hubs, particularly Denver, CO and Vancouver, BC. Even when roles are listed as remote or hybrid, local candidates or those explicitly willing to relocate to these areas are heavily prioritized.

Q: What tools does the technical writing team use? A: The team utilizes a mix of structured authoring tools, including DITA XML environments, alongside modern Docs-as-Code toolchains. Familiarity with Git workflows, markdown, and content management systems is highly beneficial.

Q: How long does the entire interview process take? A: The process is highly streamlined and typically takes exactly 30 days from your initial application to an offer. The recruitment team is known for its punctuality and rarely leaves candidates waiting more than a few business days for feedback between stages.

• Practice for the CCAT: Do not take the cognitive assessment cold. Spend time practicing verbal, numerical, and spatial reasoning tests online. Learning how to quickly skip difficult questions to maximize your score in the 15-minute window is vital.

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• Understand OAuth 2.0 and SAML: Before your first interview with the hiring manager, ensure you can clearly articulate the flow of an OAuth 2.0 authorization code grant and how it differs from a SAML assertion. This domain-specific knowledge will immediately set you apart.

• Treat the Writing Test as a Professional Deliverable: The writing test is not a simple grammar check. Dedicate a quiet block of 6 to 8 hours to complete it. Ensure your DITA XML corrections are syntactically perfect and your explanations of structural changes are logical and grounded in minimalist writing principles.

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• Showcase Your Developer Empathy: During your panel interviews with engineers and QA staff, emphasize how you advocate for the end user. Explain how you test the product yourself to ensure that the documentation actually matches the real-world user experience.

Securing a Technical Writer role at Ping Identity is a highly rewarding achievement that places you at the center of the enterprise security industry. The role offers the opportunity to work on deeply technical, high-impact documentation that is vital to the success of global organizations. By demonstrating a strong combination of cognitive agility, security domain expertise, and meticulous writing capability, you can stand out in a competitive field.

To maximize your chances of success, focus your preparation on mastering the CCAT format, deeply reviewing OAuth 2.0 and SAML protocols, and preparing for a rigorous, hands-on writing assignment. Approach your conversations with hiring managers and engineering panels with a collaborative, user-first mindset, showing that you are a writer who is not afraid to dig into the code.

For more detailed interview insights, salary expectations, and community-reported experiences, you can explore the comprehensive resources available on Dataford to help guide your preparation.

The compensation data above represents the typical salary bands for technical writers at Ping Identity. When discussing salary expectations with the recruiter, consider your level of experience with specialized security domains and structured authoring tools, as these specialized skills can position you at the higher end of the compensation spectrum.