1. What is a User Experience Researcher at New Relic?
A User Experience Researcher at New Relic plays a pivotal role in shaping the future of observability. New Relic is a highly technical platform used by software engineers, site reliability engineers (SREs), and IT operations teams to monitor, debug, and optimize their entire technology stack. In this role, you are responsible for translating complex technical workflows into intuitive, powerful digital experiences. You will act as the bridge between raw telemetry data and human-centered design, ensuring that developers can quickly identify root causes and resolve system outages.
The impact of a User Experience Researcher at New Relic cannot be overstated. By conducting deep generative and evaluative research, you directly influence the product roadmap, design systems, and engineering priorities. Your insights help simplify highly complex tasks, such as querying massive datasets, navigating distributed tracing, and configuring alerting systems. Because the target audience consists of highly specialized technical personas, your ability to build deep technical empathy and ask the right questions is critical to the company's competitive edge.



