Preparing for an Engineering Manager interview at New Relic requires a balanced approach. You cannot rely solely on your people-management skills, nor can you rely entirely on your coding background. The company looks for well-rounded leaders who can dive deep into technical problems while maintaining a highly empathetic, human-first leadership style.

Observability Domain Knowledge – You must understand the fundamentals of APM (Application Performance Monitoring), logs, metrics, traces, and how modern cloud-native architectures operate. Familiarity with the New Relic platform, agents, and NRQL is highly advantageous and will be tested directly.

People & Team Leadership – Interviewers will evaluate how you recruit, mentor, and retain talent. Be prepared to share concrete examples of how you have resolved conflicts, managed underperformance, and built diverse, high-performing engineering teams.

Customer-Centric Communication – At New Relic, engineering leaders often interact with customers or internal stakeholders who represent the customer's voice. You must demonstrate the ability to translate deep technical metrics into clear business value.

Problem-Solving & Execution – You will be assessed on how you approach ambiguous organizational and technical challenges. Show that you can structure complex problems, make data-driven decisions, and execute roadmaps efficiently.

The interview process for an Engineering Manager at New Relic is comprehensive and designed to evaluate both your cultural alignment and your practical capabilities. Candidates often describe the process as rigorous but highly respectful, human-centric, and exceptionally well-organized. Recruiters are highly responsive and focus on making the candidate experience as transparent as possible.

The process typically spans several weeks and transitions from high-level behavioral screens to deeply hands-on technical and presentation assessments. New Relic places a strong emphasis on practical evaluation, meaning you will likely be asked to interact directly with the platform and demonstrate your findings. This ensures that hired managers are not just administrators, but active participants in the technology they support.

The timeline above outlines the standard progression from your initial contact to the final decision. Candidates should interpret this as a structured journey where each stage evaluates a distinct facet of your profile. While the early stages focus on cultural fit and high-level suitability, the middle and late stages require significant preparation, particularly around platform configuration and presentation delivery.

To excel in the New Relic interview loop, you must understand the specific competencies evaluated during the core stages of the process.

Hands-on Observability & Technical Assessment

In this stage, you are typically given a take-home task of increasing difficulty that must be completed within the New Relic platform. This is a distinctive part of the process that separates New Relic from companies that rely solely on abstract coding tests.

Be ready to go over:

• Agent Installation & Configuration – Setting up a sample application in the cloud and configuring New Relic agents to collect APM, infrastructure, and log data.
• Data Querying & Visualization – Using NRQL to query system metrics, build custom dashboards, and set up actionable alert conditions.
• Troubleshooting Scenarios – Identifying performance bottlenecks, memory leaks, or database latency issues using the data visualized in your dashboards.
• Advanced concepts (less common) – Integrating OpenTelemetry, configuring custom instrumentation, or optimizing high-throughput data ingestion pipelines.

Example questions or scenarios:

• "Configure a monitoring dashboard for a multi-tier web application and explain how you would identify a slow database query."
• "Write a NRQL query that alerts the team if the error rate of a critical microservice exceeds 2% over a rolling 5-minute window."

Customer Presentation & Demo

For many manager roles, especially those with a customer success or platform-enablement focus, you will be asked to deliver a simulated customer presentation. This is often an open-ended prompt where you pitch the platform to a panel of "clients" played by New Relic leaders.

Be ready to go over:

• Value-Based Selling – Shifting the conversation from raw features to how the platform solves specific business pain points, such as reducing MTTR (Mean Time to Resolution) or preventing downtime during high-traffic events.
• Objection Handling – Confidently addressing questions regarding cost, security, data privacy, and the complexity of agent deployment.
• Interactive Demos – Navigating the live platform smoothly under pressure while answering real-time questions from the panel.

Example questions or scenarios:

• "Pitch New Relic to a legacy enterprise customer who is hesitant to migrate their monitoring infrastructure to the cloud."
• "How do you respond to a client executive who claims they can build a comparable monitoring solution using open-source tools for a fraction of the cost?"

People Management & Culture Fit

This behavioral portion of the interview aligns closely with New Relic's core values of kindness, humility, and competence. Expect deep-dive discussions on your management philosophy.

Be ready to go over:

• Empathy-Driven Leadership – How you support your team members through personal and professional challenges.
• Conflict Resolution – Managing disagreements between engineering and product teams regarding prioritization or technical debt.
• Career Development – Actively mentoring engineers and helping them progress along both individual contributor and management tracks.

Example questions or scenarios:

• "Describe a time when your team was split on an architectural decision. How did you facilitate a resolution?"
• "How do you handle a situation where a cross-functional partner sets an unrealistic deadline for your engineering team?"

As an Engineering Manager at New Relic, your day-to-day work will be dynamic and highly collaborative. You are responsible for the health, happiness, and output of your engineering team. This involves running daily standups, planning sprints, conducting regular 1-on-1s, and ensuring that your engineers have the resources and clarity they need to execute their tasks.

You will partner closely with Product Managers to define the team's roadmap, balancing immediate customer feature requests with long-term platform stability and technical debt reduction. You will also collaborate with Site Reliability Engineering (SRE) and Security teams to ensure your services meet strict uptime, latency, and compliance standards.

Additionally, you will play a key role in driving platform adoption. This means staying close to customer feedback, understanding how clients are using the observability tools your team builds, and continuously iterating on the product to improve the developer experience. You will act as a buffer for your team, shielding them from external distractions while keeping them deeply connected to the business value of their work.

While the exact requirements can vary depending on the specific team and region, successful candidates typically demonstrate a strong mix of technical credibility and seasoned leadership skills.

• Must-have skills

  • Proven experience managing or leading software engineering teams in an agile environment.
  • Strong technical background with prior hands-on experience in software development, systems engineering, or cloud infrastructure.
  • Deep understanding of modern observability concepts, including APM, logs, metrics, and distributed tracing.
  • Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders or clients.
  • A highly empathetic, collaborative, and inclusive leadership style.

• Nice-to-have skills

  • Direct experience configuring and using the New Relic platform or competitive observability tools (e.g., Datadog, Dynatrace, Splunk).
  • Familiarity with cloud-native technologies, containerization (Kubernetes, Docker), and modern CI/CD pipelines.
  • Experience in customer-facing engineering roles, such as Technical Success Management, Solutions Architecture, or Developer Relations.