What is an Engineering Manager at New Relic?
An Engineering Manager at New Relic plays a pivotal role that sits at the intersection of technical excellence, people leadership, and customer success. Unlike traditional management roles that focus solely on internal delivery, engineering leadership here requires a deep appreciation for the end-user experience. You will lead teams responsible for building, scaling, and maintaining the highly complex observability systems that thousands of global enterprises rely on to keep their digital services online.
Your impact is directly felt in how customers interact with the core platform. Whether your team is focused on backend data ingestion, user-facing visualization tools, or technical customer success, your goal is to empower engineers to build robust, reliable software. At New Relic, observability is not just a product category—it is a core engineering discipline. You will guide your team through architectural decisions, manage technical debt, and foster an inclusive, highly collaborative culture that values continuous learning and psychological safety.
This role is highly collaborative, requiring close alignment with Product Management, Sales, and Customer Success teams. You will help translate high-level business goals into actionable technical roadmaps, ensuring your team remains motivated and aligned with the company's broader strategic vision. It is a challenging but deeply rewarding position where your leadership directly influences the reliability of the modern internet.


