What is a Customer Success Engineer at Mirakl?
At Mirakl, the Customer Success Engineer (CSE) plays a vital, highly technical role that sits at the intersection of customer success, technical support, and product engineering. You are the primary technical advocate for Mirakl's enterprise clients, who leverage the industry-leading marketplace SaaS platform to power their e-commerce ecosystems. When high-profile global retailers and B2B distributors encounter complex integration issues, data mismatches, or API bottlenecks, you are the expert they rely on to keep their business running smoothly.
This role is critical because a marketplace's success depends on seamless, real-time data exchange between operators, third-party sellers, and customers. As a Customer Success Engineer, your day-to-day work directly impacts the platform's stability and the scale at which Mirakl's clients can operate. You will analyze complex API payloads, write advanced SQL queries to troubleshoot database inconsistencies, and translate highly technical engineering concepts into clear, actionable business guidance for non-technical stakeholders.
Joining the Mirakl team means working in a fast-paced, high-growth environment where you are expected to take extreme ownership of your accounts. You will not just be resolving isolated support tickets; you will be identifying systemic integration patterns, collaborating with global product teams in France and the US to advocate for platform enhancements, and helping define the future of enterprise marketplace technology.