Make My Trip Operations Manager interview questions & guide 2026

The following questions are representative of the patterns observed in Make My Trip interview loops. Expect a heavy focus on your ability to apply logical reasoning to real-world operational challenges.

Metrics and Data Analysis

This category tests your ability to translate business goals into measurable outcomes and your comfort with business-flavored SQL to extract insights.

• How would you improve a specific x% conversion rate drop in the booking funnel?
• What metrics would you track to monitor the health of a new operational process?

Preparation for Make My Trip should focus on your ability to structure ambiguous problems. Do not just focus on "what" you did, but "why" you made specific operational choices.

Analytical Rigor – You must demonstrate a deep understanding of KPI hierarchy design. Interviewers want to see that you understand how a change in a low-level metric impacts the top-line business goals.

Cross-Functional Influence – As an Operations Manager, you will rarely work in a vacuum. Be prepared to discuss how you build consensus among stakeholders and how you communicate technical or operational requirements to non-technical teams.

Industry Context – Familiarize yourself with the Online Travel Agency (OTA) ecosystem. Understanding the competitive landscape and the specific challenges of the travel industry—such as seasonality and dynamic pricing—will set you apart.

The interview process at Make My Trip is designed to be thorough and situational. It typically begins with an initial screening by HR to gauge your background, compensation expectations, and general cultural alignment. Following this, you will move into rounds focused on the hiring manager’s specific team needs, where the focus shifts toward logical reasoning, your past professional experience, and your ability to handle hypothetical operational crises.

The process is generally structured to test your endurance and your ability to remain consistent across multiple evaluators. You should expect a mix of technical competency checks and deep-dive sessions into your previous work history. The pace is professional and methodical, and you should be prepared for follow-up questions that probe the depth of your stated achievements.

This timeline illustrates the progression from initial qualification to final assessment. Use this to pace your study; ensure you are comfortable speaking about your past projects in detail before the hiring manager rounds, as these are often the foundation of the technical and strategic discussions.

Data-Driven Decision Making

This area is non-negotiable. You are expected to demonstrate how you use data to move the needle.

• KPI Hierarchy – Can you link operational tasks to business outcomes?
• Business SQL – You should be comfortable writing or describing queries that pull user behavior data, conversion rates, or service latency metrics.
• Root Cause Analysis – How do you move from a symptom (e.g., high churn) to a systemic solution?

As an Operations Manager, your day-to-day work centers on maintaining the operational heartbeat of Make My Trip. You will spend a significant portion of your time monitoring performance dashboards to identify anomalies in booking flow or customer support response times. When a deviation is spotted, you are the one responsible for coordinating with product and engineering teams to diagnose the issue and implement a fix.

You will also lead projects focused on process optimization. This involves mapping out current workflows, identifying bottlenecks, and designing new, more efficient systems. You will often act as the "glue" that keeps the product roadmap aligned with operational capacity, ensuring that when the business launches a new service, the operations team is ready to support it at scale.

A successful candidate for the Operations Manager role typically brings a background that combines analytical depth with a bias for action.

• Must-have skills:

  • Proficiency in data analysis tools (SQL is highly preferred; Excel/Tableau proficiency is a baseline).
  • Experience in KPI hierarchy design and performance monitoring.
  • Demonstrated ability to manage cross-functional execution in a fast-paced environment.
  • Strong communication skills to manage stakeholder expectations.

• Nice-to-have skills:

  • Prior experience in the travel or e-commerce industry.
  • Familiarity with agile project management methodologies.
  • Experience in managing phased rollouts for large-scale consumer platforms.

Q: How much time should I spend preparing for the SQL portion? A: Focus on "business-flavored" SQL. You don't need to be a database engineer, but you must be able to write queries that join tables to find conversion rates or analyze user funnels.

Q: What is the most important trait for a successful candidate? A: The ability to stay calm under pressure. Make My Trip is a high-traffic platform, and your ability to maintain logical reasoning during a crisis is what interviewers look for.

Q: Is the culture collaborative? A: Yes, the role requires heavy collaboration. You will be evaluated on your ability to work with other departments to solve complex problems rather than working in silos.

Q: What is the typical timeline for the interview process? A: The process typically spans a few weeks. It includes an HR screen, one or two rounds with the hiring manager, and a final discussion.

• Structure your answers: When asked a behavioral question, use the STAR method (Situation, Task, Action, Result) to keep your response focused and impactful.
• Know your resume: Be prepared to dive deep into every bullet point on your resume. If you mention a project, know the metrics associated with its success.
• Prepare for the "Why": Always be ready to explain why you chose a specific strategy over another. Interviewers want to see your decision-making framework.
• Show passion for travel: Since this is an OTA, demonstrating an interest in the travel industry or the unique challenges of booking systems can provide a significant advantage.

The Operations Manager role at Make My Trip is an exceptional opportunity to influence the operational backbone of a major travel platform. By focusing on your ability to design robust KPI hierarchies, manage phased rollouts, and drive cross-functional execution, you will be well-positioned to succeed in your interviews. Remember that the interviewers are looking for a logical, analytical, and collaborative partner who can navigate the complexities of a high-scale business.

You can explore additional interview insights, practice questions, and preparation resources on Dataford to sharpen your skills before your scheduled sessions. Stay confident in your experience, and ensure you can clearly articulate the impact of your past work.

The provided compensation data reflects standard market ranges for this role. Use these figures as a benchmark, but remember that individual offers are highly dependent on your specific level of experience, the specific team you are joining, and your performance throughout the interview process.