Real, anonymous reports from people who interviewed for Account Executive at Lumen, newest first and distilled into what to expect across the loop.
I ended up getting pulled into the process a friend had recommended, and it turned into five interviews total. I did the usual work of looking into the company ahead of time, and I came across details about layoffs that made me rethink whether it fit what I wanted. Even though I was already in motion, I ultimately backed out rather than keep going.
After starting with a recruiter, the process moved quickly into multiple 30-minute conversations. I had a call with the hiring manager next, and then I was scheduled to speak with three regional VPs. Even though the format sounded substantial, the VP portion felt far too short to be meaningful.
The interview process typically involves multiple stages, starting with an AI-driven video interview followed by live conversations with hiring managers and team members. Candidates noted a mix of behavioral questions and practical assessments, often in a structured format that felt both rigorous and fast-paced.
Candidates were often required to complete a take-home assignment where they developed an internal sales plan for a customer, which they then presented to the hiring manager. This practical exercise was a significant part of the evaluation process, emphasizing real-world application of sales strategies.
Interviews heavily focused on candidates' past sales experiences and problem-solving approaches, utilizing the STAR method for responses. Questions often explored account management, sales processes, and personal expectations, aiming to assess cultural fit and practical knowledge.
Many candidates reported a lack of timely communication and closure after interviews, with some experiencing long waits for feedback or follow-up interviews that never occurred. This left candidates feeling frustrated and uncertain about their standing in the process.
Candidates often faced panel interviews where multiple interviewers asked questions in quick succession, creating a high-pressure environment. The limited time for each question made it challenging to convey detailed responses effectively.
The use of automated tools for initial screenings was noted as a source of discomfort for candidates, with technical issues sometimes complicating the experience. Many felt that the impersonal nature of these tools detracted from the overall interview experience.