What is a Customer Success Engineer at KnowBe4?
At KnowBe4, the Customer Success Engineer (often aligned with the Customer Success Manager track) is a vital, high-impact role positioned at the intersection of cybersecurity, client education, and technical enablement. KnowBe4 is the world's largest security awareness training and simulated phishing platform, helping tens of thousands of organizations manage the ongoing problem of social engineering. In this role, you are not just managing accounts; you are a strategic partner helping clients build a robust human firewall to protect their organizations from sophisticated cyber threats.
Your primary impact lies in driving platform adoption, ensuring successful onboarding, and guiding technical integrations of platforms like PhishER and Kevin Mitnick Security Awareness Training. You will work closely with diverse enterprise clients, IT administrators, and security professionals to help them configure phishing campaigns, analyze training results, and maximize their return on investment. This requires a unique blend of technical aptitude, consultative communication, and proactive relationship management.
This role is critical to the company's business model because strong customer success directly correlates with high retention rates and account expansion. If you enjoy solving complex technical challenges, teaching others how to leverage software effectively, and playing a direct role in global cybersecurity defense, this position offers an incredibly rewarding and fast-paced career path.


