Be ready to go over:

• Value Realization – Helping clients see the ROI of their current deployment to justify expansion.
• Feature Adoption – Identifying when a client could benefit from add-ons like Advanced Reporting or Keeper Secrets Manager.
• Objection Handling – Overcoming budget constraints and security team skepticism.

Example scenarios:

• A customer mentions they are starting to manage cloud infrastructure secrets. How do you position Keeper's developer tools to solve this problem and secure an upsell?
• How do you handle a client who complains that the platform is too expensive during a routine check-in call?

The day-to-day work of a Customer Success Engineer at Keeper Security is highly collaborative and dynamic. You will act as the primary technical point of contact for enterprise clients after the initial sales cycle closes.

Your core responsibilities include onboarding new accounts, guiding them through technical integrations, and conducting regular business reviews. You will constantly monitor account health metrics, looking for drop-offs in user adoption or opportunities to introduce new product modules.

Additionally, you will act as a feedback loop between enterprise clients and the product engineering team. When high-value customers request custom configurations or identify product gaps, you will translate these business needs into technical requirements for the product team, while always keeping the commercial relationship on track.

To be competitive for this position at Keeper Security, you must meet a specific set of technical and commercial benchmarks.

• Must-have skills – Strong knowledge of enterprise IT environments, directory integrations (Active Directory, Azure AD), and SSO implementation. Proven experience in a customer-facing role with a direct responsibility for account growth, upselling, or meeting expansion quotas.
• Nice-to-have skills – Industry-recognized security certifications (such as CompTIA Security+ or CISSP) and experience working within a zero-trust or password management SaaS environment.
• Experience level – Typically requires 3+ years of experience in Customer Success Engineering, Technical Account Management, or Sales Engineering within the cybersecurity or B2B SaaS space.

Q: How sales-focused is this role? A: Highly sales-focused. While you need strong technical skills to assist with integrations, the leadership team evaluates this role on its ability to drive expansion revenue and upsells. You should expect to be measured on commercial targets.

Q: What is the policy on remote work for this position? A: While some postings list the role as remote, Keeper Security often prefers a hybrid or office-based setup for candidates living within commuting distance of their key hubs (such as Cork, Ireland or Chicago, US). Clarify the location expectations during your initial recruiter call.

Q: What are the online tests like in the second stage? A: The tests typically evaluate a mix of technical aptitude, logical reasoning, and situational judgment. They are designed to ensure you have the baseline problem-solving skills required to handle complex enterprise accounts.

Q: How long does the entire interview process take? A: The process generally takes 3 to 4 weeks from the initial screen to the final round, depending on candidate availability and scheduling.

• Clarify the location expectations early: Ensure you ask the recruiter about hybrid versus remote expectations during your very first call to avoid any alignment issues later in the process.
• Highlight your commercial wins: When answering behavioral questions, do not just talk about how you solved a technical issue. Explain how resolving that issue led to account retention, contract renewal, or an upsell.
• Understand the product architecture: Before your interviews, thoroughly research zero-knowledge encryption. Being able to explain why Keeper Security cannot see client data is fundamental to representing the company.

The Customer Success Engineer position at Keeper Security is an exceptional opportunity for a technically minded professional who thrives in a commercially driven environment. By mastering both the technical aspects of identity security and the strategic methodologies of account expansion, you can position yourself as an ideal candidate for this high-impact team.

Focus your preparation on demonstrating how you align technical solutions with business value, and be ready to showcase your resilience in customer-facing scenarios. To explore further compensation details, real-world candidate testimonials, and additional preparation resources, visit Dataford.

The compensation data reflects a competitive base salary combined with performance-based incentives. In this role, your ability to meet and exceed upsell targets will directly impact your overall earning potential, making it a highly rewarding path for driven professionals.