Preparing for an interview at HumanTouch requires a balance of technical methodology and strong behavioral storytelling. You should approach your preparation by focusing on how you deliver value, manage risk, and lead teams through ambiguity.

Our hiring teams evaluate candidates across several core criteria:

Role-related knowledge – You must demonstrate a deep understanding of project management frameworks (such as Agile, Scrum, and Waterfall) and how to apply them practically to IT and professional services projects.

Problem-solving ability – Interviewers want to see how you analyze project bottlenecks, mitigate risks, and make data-driven decisions under pressure.

Leadership & Collaboration – At HumanTouch, we value a human-centric approach. You need to show how you build trust with team members, resolve conflicts, and foster a collaborative environment.

Client Focus – Since many of our roles support federal and enterprise clients, your ability to act as a trusted advisor and manage complex stakeholder dynamics is critical.

The interview process at HumanTouch is designed to be thorough yet collaborative, focusing on both your technical capabilities and your alignment with our company values. Candidates typically experience a structured progression that allows both sides to evaluate mutual fit.

The process begins with an initial phone screening with a recruiter to review your background, interest in the role, and basic qualifications. Following a successful screen, you will move into two formal rounds of interviews. These rounds focus deeply on your project management experience, situational judgment, and behavioral competencies. Throughout the process, the tone is professional and conversational, designed to let you showcase your authentic leadership style.

The timeline above outlines the standard progression from your first contact to the final decision. You should use this sequence to pace your preparation, focusing first on high-level background alignment and then diving deep into situational scenarios and methodology. While the process is structured, exact timelines can vary slightly depending on the specific client-facing program or location.

To excel in your Project Manager interviews at HumanTouch, you must understand the specific areas where you will be evaluated. Interviewers will look for concrete evidence of your ability to execute in these domains.

Project Lifecycle & Delivery

This area tests your ability to take a project from initiation through closing, ensuring all deliverables meet quality standards and are completed on time.

Be ready to go over:

• Project Planning – Creating realistic project charters, work breakdown structures (WBS), and milestones.
• Resource Management – Allocating personnel efficiently across competing tasks without causing burnout.
• Scope & Change Management – Implementing formal change control processes to manage client requests.
• Advanced concepts (less common) – Earned Value Management (EVM), critical path analysis, and contract compliance in federal spaces.

Example scenarios:

• "How would you handle a situation where a key developer abruptly leaves the project two weeks before a major release?"
• "Walk me through how you would establish a project schedule for a client migrating legacy database systems to the cloud."

Stakeholder Diplomacy & Communication

Your ability to manage relationships is just as important as your technical project tracking. You will be evaluated on how you build trust and maintain transparency.

Be ready to go over:

• Expectation Setting – Establishing clear boundaries, definitions of "done," and success metrics early in the project.
• Conflict Resolution – Navigating disagreements between clients and technical teams regarding project scope or technical feasibility.
• Reporting Cadence – Designing dashboards and status updates tailored to different levels of stakeholder interest.

Example scenarios:

• "A client insists on adding a feature that will delay the project deadline by a month but refuses to extend the schedule. How do you negotiate this?"
• "Describe how you would win back the trust of a client who is unhappy with the performance of a previous project team."