As a UX/UI Designer at Humana, you play a pivotal role in shaping the digital future of healthcare. Humana is dedicated to helping millions of medical and wellness members achieve their best health, and digital products are at the center of this mission. In this role, you will design intuitive, empathetic, and highly accessible interfaces that simplify complex healthcare journeys, from managing insurance benefits to tracking personalized wellness plans.

Your work directly impacts a diverse user base, including seniors, patients managing chronic conditions, healthcare providers, and internal clinical teams. This requires a deep commitment to inclusive design principles, accessibility compliance, and user-centered research. You will translate sophisticated clinical workflows and complex policy structures into clean, cohesive, and easy-to-use digital experiences across web and mobile platforms.

By joining Humana, you work at the intersection of strategic business goals, technical feasibility, and human-centered empathy. The scale of the organization means your design decisions will influence products used by millions of people daily, making this position both highly challenging and exceptionally rewarding. You will collaborate closely with product managers, engineers, and clinical experts to ensure that every interaction feels supportive, transparent, and seamless.

To succeed in the Humana hiring process, you must be prepared to demonstrate both your technical design capabilities and your communication style. Based on real interview experiences, Humana interviewers value clarity, directness, and the ability to present design solutions efficiently without getting bogged down in unnecessary details.

The representative questions below are grouped by category to help you identify key patterns and refine your preparation strategy.

Portfolio & Case Study Presentation

These questions evaluate your ability to walk through your design process, explain your decisions, and present your work concisely under pressure.

• Walk me through a recent project in your portfolio, focusing on the problem statement, your specific contributions, and the final outcomes.

Preparing for a UX/UI Designer interview at Humana requires a strategic focus on communication, adaptability, and user empathy. Your technical skills are only one part of the equation; how you communicate your design philosophy and collaborate with others is equally critical to your success.

To stand out, align your preparation with the key evaluation criteria that Humana hiring managers prioritize:

Role-Related Knowledge – You must demonstrate deep expertise in modern design tools like Figma, high-fidelity prototyping, wireframing, and user research methodologies. Additionally, a strong understanding of accessibility standards (WCAG) is essential, as Humana serves a highly diverse demographic with varying physical and cognitive needs.

Concise Communication – Interviewers at Humana often prefer brief, high-impact presentations over long, overly detailed explanations. You must be able to summarize your design decisions, user research insights, and project outcomes quickly and clearly, focusing on the "why" and the business impact.

Problem-Solving & Agility – You may be asked to present design solutions or case studies on the spot with minimal preparation. Showing that you can think on your feet, structure your thoughts logically under pressure, and remain calm and professional is a major differentiator.

Healthcare Ecosystem Alignment – Having a strong knowledge of the healthcare ecosystem, patient care pathways, and digital health trends will give you a significant advantage. Show that you understand the emotional state of a user navigating health-related digital tools and can design with genuine empathy.

The interview process for a UX/UI Designer at Humana is structured to evaluate your technical execution, presentation skills, and cultural alignment. It is designed to be thorough, ensuring you have the right mix of user empathy and execution capability to handle the complexities of healthcare design.

The journey typically begins with an initial phone or Zoom conversation with a recruiter or hiring manager to discuss your background, your career goals, and the details of the position. This is followed by multiple remote interview rounds where you will speak with various design leaders, product managers, and engineering partners.

A distinctive aspect of the Humana interview loop is the emphasis on real-time problem-solving and portfolio walkthroughs. Rather than just reviewing static screens, interviewers want to see how you think, how you respond to immediate feedback, and how you defend your design decisions in a collaborative, cross-functional setting.

The timeline above outlines the typical progression from your initial application to the final decision. Use this visual guide to pace your preparation, ensuring you allocate enough time to refine your portfolio and practice concise storytelling before entering the intensive presentation rounds.

To excel in your Humana interviews, you must understand the specific areas where you will be evaluated. Hiring managers look for a balance of visual polish, interaction design logic, and strategic thinking.

On-the-Spot Presentation & Case Studies

This area evaluates your ability to synthesize complex design challenges and present your solutions clearly, even with limited preparation. Interviewers want to see how you structure a narrative and whether you can keep your audience engaged.

Be ready to go over:

• Core Problem Definition – Clearly stating the user pain point and the business objective of the project.
• Design Decisions – Explaining why you chose a specific layout, navigation pattern, or visual hierarchy over other alternatives.
• Impact Metrics – Demonstrating how your design improved user engagement, task completion rates, or other key performance indicators.

Example scenarios:

• "We would like you to walk us through a case study from your portfolio in under five minutes, focusing only on the critical decision points."
• "Explain how you would redesign a complex, multi-step health assessment form to reduce user drop-off rates."

Accessibility & Inclusive Design

Because Humana serves millions of older adults and individuals with disabilities, accessibility is not an afterthought—it is a core requirement of every digital product.

Be ready to go over:

• WCAG Compliance – Understanding color contrast, screen reader compatibility, keyboard navigation, and text scaling.
• Empathy-Driven Design – Designing for cognitive load, memory limitations, and physical dexterity challenges.
• Inclusive Research – How you recruit and test designs with diverse user groups to ensure usability for everyone.

Example scenarios:

• "How do you test your high-fidelity designs to ensure they are fully accessible to screen reader users?"
• "Describe a time you had to advocate for accessibility features when a product manager wanted to prioritize speed of delivery."

Cross-Functional Collaboration & Enterprise Navigation

Designing at a large healthcare company requires navigating complex organizational structures, aligning with diverse stakeholders, and working within established design systems.

Be ready to go over:

• Stakeholder Management – How you present designs to business leaders, legal teams, and clinical experts to gain buy-in.
• Design Systems – Your experience using, contributing to, and scaling enterprise-level component libraries.
• Developer Handoff – Ensuring your design specifications, redlines, and interactive states are clearly communicated to engineering.

Advanced concepts (less common):

• Designing for HIPAA compliance and data privacy regulations.
• Managing localized design variations across different state-specific health plans.

Example scenarios:

• "How do you handle a situation where a developer tells you that your proposed interaction is too difficult to build within the sprint deadline?"
• "Tell me about a time you had to design a product that required strict legal and compliance approvals before launch."