1. What is a Business Analyst at Hopper?
At Hopper, the Business Analyst role is a highly analytical, impact-driven position that sits at the intersection of data science, product development, and business strategy. Hopper operates in a high-volume, real-time travel marketplace where minute changes in user behavior, pricing algorithms, and conversion funnels directly affect the company's bottom line. As a Business Analyst, you are not just compiling reports; you are translating massive, complex datasets into strategic recommendations that shape the future of Hopper’s proprietary fintech products (such as Price Freeze, Cancel for Any Reason, and Flight Disruption Guarantee).
The impact of this role is immediate and measurable. You will collaborate closely with product managers, engineers, and operations teams to optimize pricing strategies, identify friction points in the booking funnel, and evaluate the launch of new features. Because Hopper operates as a merchant of record for many of its transactions, your analytical models will directly influence risk management, margin optimization, and customer retention strategies.
To succeed in this role, you must possess a strong quantitative toolkit, a product-centric mindset, and the ability to thrive in a fast-paced, highly autonomous environment. The team values analysts who do not wait for explicit instructions but instead proactively dive into unstructured data to uncover hidden patterns and business opportunities.

