1. What is a QA Engineer at Hiver?
A QA Engineer at Hiver plays a pivotal role in maintaining the high standards of a customer service platform that integrates directly into email clients. As the product operates as a critical tool for team collaboration and customer support, your work directly influences the reliability, efficiency, and user experience for thousands of businesses. You are not just finding bugs; you are ensuring that complex workflows—like shared inboxes and automated assignments—remain seamless and intuitive.
In this role, you will bridge the gap between development and end-user satisfaction. You will be expected to think critically about edge cases, design robust automation frameworks, and collaborate closely with product managers to ensure that new features meet the high quality bar Hiver is known for. It is an environment that values ownership, technical curiosity, and a proactive approach to preventing issues before they reach production.
