1. What is a Customer Success Engineer at Hazel Health?
The Customer Success Engineer at Hazel Health plays a pivotal role at the intersection of healthcare accessibility, education technology, and customer relations. Hazel Health is the nation's leading provider of school-based telehealth, partnering with K-12 school districts to provide high-quality physical and mental healthcare directly to students. In this role, you are not just managing software integrations; you are building the technical bridge that allows school districts, nurses, and families to access life-changing healthcare services seamlessly.
You will be responsible for onboarding school districts onto the Hazel Health platform, establishing secure data pipelines, and troubleshooting complex technical issues. Because you will work directly with school district IT administrators, your ability to translate complex technical processes into clear, actionable steps is critical. This role directly impacts student health outcomes by ensuring that student data is rostered accurately, single sign-on (SSO) integrations are stable, and healthcare providers can access patient records without technical friction.
What makes this position distinct and highly rewarding is its strategic influence and human-centric mission. You will tackle technical challenges involving data privacy standards like FERPA and HIPAA, secure file transfer protocols (SFTP), and third-party integrations such as Clever or ClassLink. Success in this role requires a blend of technical troubleshooting, proactive project management, and empathetic communication, making you a trusted advisor to both internal engineering teams and external education partners.
