1. What is a Data Analyst at Harvey?
As a Data Analyst at Harvey, you are at the intersection of complex legal workflows and cutting-edge artificial intelligence. Harvey is fundamentally changing how legal work is performed, and this role is critical to ensuring that our support operations and customer experience teams are backed by data-driven insights. By analyzing patterns in user interactions and system performance, you help refine the tools that legal professionals rely on every day.
You will not just be reporting metrics; you will be identifying the "why" behind the data. Whether you are working within CX (Customer Experience) or Support Operations, your analysis will directly inform how we scale our support infrastructure and improve the overall efficiency of our product. This role requires a blend of technical rigor and a deep sense of ownership, as your findings will often dictate the strategic priorities for our operations teams.
