As a User Experience Researcher at Grow Therapy, your daily work will be highly collaborative, dynamic, and directly tied to the product development lifecycle. You will act as the voice of both the therapist and the client, ensuring their needs are represented at every stage of product planning.

You will spend a significant portion of your time designing and executing end-to-end research studies. This includes writing research plans, recruiting participants, conducting interviews, running usability tests, and analyzing behavioral data. You will work closely with Product Managers and Product Designers to identify research opportunities, define target audiences, and establish clear learning objectives for upcoming feature launches.

In addition to tactical product testing, you will drive strategic, generative research initiatives. These larger-scale projects aim to uncover long-term opportunities for Grow Therapy, such as exploring new market expansions, understanding the evolving needs of clinical practices, or mapping the emotional journey of patients seeking mental healthcare for the first time. Your findings will be compiled into high-impact deliverables—such as journey maps, personas, and strategic reports—that help guide executive decision-making.

To be competitive for the User Experience Researcher position at Grow Therapy, candidates must present a strong balance of academic understanding, practical product experience, and exceptional interpersonal skills.

• Must-have skills: Proven expertise in a wide range of qualitative and quantitative research methods, including semi-structured interviews, usability testing, heuristic evaluations, surveys, and diary studies. You must also possess a portfolio that clearly demonstrates your end-to-end research process and its direct impact on shipped products.
• Nice-to-have skills: Prior experience working in healthcare tech, mental health platforms, or highly regulated industries. Experience working in a fast-growing, ambiguous startup environment is also highly valued.
• Experience level: Typically, candidates should have at least 3 to 5 years of professional experience working as a dedicated UX Researcher within a product-driven technology company.
• Soft skills: Exceptional active listening skills, strong storytelling and presentation abilities, and the capacity to build rapid rapport with diverse research participants, including clinical professionals and patients experiencing vulnerability.

Q: What is the overall difficulty of the Grow Therapy interview process for researchers? A: Candidates generally describe the technical and behavioral questions as easy to average. However, the difficulty often lies in managing the process itself, as the hiring team has a very high bar for portfolio presentation and strategic business alignment.

Q: How long does the entire interview process typically take? A: The timeline can vary significantly. While some candidates experience a rapid initial screen, others have noted delays of several weeks to a month between stages due to internal rescheduling or role repostings. Preparing for a potential 4-to-6 week process is realistic.

Q: Do I need a background in healthcare or psychology to apply? A: No, a background in healthcare is not strictly required. However, you must be able to demonstrate a high degree of empathy, ethical responsibility, and the ability to quickly grasp complex, regulated domains like health insurance and clinical workflows.

Q: Is the User Experience Researcher role fully remote? A: Grow Therapy operates with a highly flexible, hybrid-friendly, and remote-friendly model depending on the specific team and location. Be sure to clarify the exact location expectations with your recruiter during the initial call.

To maximize your chances of success during the Grow Therapy hiring process, keep these practical, insider tips in mind.

Over-communicate during process delays: Because candidates have occasionally experienced communication gaps during the hiring loop, do not hesitate to send polite, structured follow-up emails to your recruiter. Keep your outreach focused on your continued excitement for the role and your availability.

Highlight the dual-sided marketplace: Always frame your answers and portfolio pieces around the complexities of a two-sided marketplace. Show that you understand how changes to the therapist-facing platform (such as billing or scheduling tools) directly impact the patient experience, and vice versa.

Emphasize business impact, not just user delight: When discussing your research outcomes, go beyond stating that "users liked the design." Use concrete metrics where possible—such as how your research helped reduce drop-off rates, improved feature adoption, or streamlined clinician onboarding.

The User Experience Researcher role at Grow Therapy is an exceptional opportunity to apply your research expertise to a product that genuinely improves people's lives. By helping therapists manage their practices and helping clients find accessible mental healthcare, your work carries immense human and clinical value.

To succeed in this interview loop, focus your preparation on polishing your portfolio, practicing your case study delivery, and refining how you discuss cross-functional collaboration in high-growth environments. Be prepared to navigate potential scheduling adjustments with patience and proactive communication, keeping your focus on the strategic value you can bring to the team.

This compensation insight represents the typical salary range for researchers in this space. When discussing salary expectations with your recruiter, consider how your specific level of experience, location, and domain expertise in healthcare or complex marketplaces align with this range. For more detailed interview preparation materials, company reviews, and community insights, you can explore additional resources on Dataford to help you put your best foot forward.