What is a User Experience Researcher at Grow Therapy?
The User Experience Researcher at Grow Therapy plays a pivotal role in shaping a mental health platform that is both deeply empathetic and highly efficient. Grow Therapy operates a complex, multi-sided marketplace that connects clients with high-quality, specialized mental health providers while managing the intricate logistics of insurance billing, credentialing, and practice management. As a researcher, your work directly influences how therapists build their businesses and how clients take the vulnerable step of seeking care.
In this role, you will bridge the gap between user behavior, clinical needs, and product strategy. You will design and execute research studies that unpack the pain points of both providers and patients, translating complex emotional and administrative journeys into actionable product insights. Your research will directly impact core product areas, such as matching algorithms, clinical onboarding flows, and billing interfaces, ensuring that the platform remains accessible, secure, and intuitive.
This position demands a unique blend of rigorous research methodology and deep human empathy. You will work in a fast-paced, collaborative environment alongside product managers, designers, and engineers. Because the mental healthcare landscape is highly regulated and deeply personal, your ability to deliver high-impact, ethically sound insights is critical to driving Grow Therapy's mission of making quality mental healthcare accessible to all.



