What is an Operations Manager at Front?
At Front, the customer communication platform that redefines how teams work together, the Operations Manager plays a critical role in driving execution, strategy, and scalable growth. Whether you are stepping into a Sales Operations Manager or a Business Operations & Strategy Manager role, your mission is to optimize the systems, processes, and data that power the business. You will act as the connective tissue between executive leadership, sales, marketing, finance, and product teams, translating high-level company strategy into daily operational reality.
The impact of this role is felt across the entire customer lifecycle. By building robust go-to-market (GTM) systems, designing incentive structures, and analyzing operational metrics, you ensure that Front can scale its customer base efficiently while maintaining its high-touch collaborative culture. Your work directly affects how sales representatives target accounts, how product teams understand business metrics, and how executive leadership plans for future growth cycles.
This position is highly visible and intellectually demanding, requiring a balance between analytical rigor and stakeholder management. You will not just be running reports; you will be diagnosing complex business bottlenecks, designing cross-functional solutions, and driving the change management needed to implement them. For candidates who thrive at the intersection of data-driven strategy and hands-on execution, this role offers an unparalleled opportunity to shape the operational trajectory of a rapidly growing SaaS platform.



