What is an AI Engineer at Front?
At Front, customer communication is at the core of the business. An AI Engineer—and specifically the AI Engineering Manager for the Core AI Platform—plays a pivotal role in redefining how teams manage, triage, and respond to high-volume customer interactions. By building intelligent, highly reliable, and scalable backend systems, you will empower organizations to automate complex workflows, generate context-aware draft responses, and extract actionable insights from unstructured communication data.
This role is not about building isolated prototypes or simple API wrappers. You will be responsible for architecting and scaling the enterprise-grade Core AI Platform that integrates deeply with Front's collaborative inbox. The challenges you will tackle include real-time retrieval-augmented generation (RAG) over massive customer knowledge bases, low-latency processing of multi-channel communication threads, and ensuring strict data privacy and security compliance. Your work will directly impact millions of daily active users who rely on Front to keep their customer operations running seamlessly.
To succeed in this position, you must combine strong software engineering fundamentals with a pragmatic approach to artificial intelligence. Front values engineers who prioritize user impact, system reliability, and cost-efficiency. Whether optimizing LLM token usage, designing fallback mechanisms for external API dependencies, or leading a team of high-performing platform engineers, your contributions will shape the future of collaborative customer service.
