What is a Data Scientist at Freshworks?
A Data Scientist at Freshworks plays a crucial role in shaping the intelligence of business software. Freshworks is dedicated to making business software fast, intuitive, and ready for the future. As a member of the data science team, you will build the algorithms and models that power Freddy AI—the company's flagship generative AI and machine learning engine. Your work directly impacts how millions of support agents, sales representatives, and marketers interact with customer data, automating complex workflows and delivering highly personalized user experiences.
The data science team at Freshworks works at the intersection of product engineering, business intelligence, and scalable machine learning. You will tackle challenges involving large-scale natural language processing (NLP), conversational AI, predictive lead scoring, ticket classification, and anomaly detection. Because Freshworks products serve a global customer base with diverse needs, the models you build must be highly scalable, robust, and capable of operating under strict latency constraints.
To succeed in this role, you must possess a rare blend of strong mathematical foundations, solid software engineering practices, and product intuition. You are not just building models in a vacuum; you are designing production-ready systems that integrate seamlessly into the broader Freshworks ecosystem. This means you must be comfortable with the entire lifecycle of a data science project, from exploratory data analysis and prototyping to deployment, monitoring, and continuous optimization.

