What is a Operations Manager at Forvis Mazars Group?

An Operations Manager at Forvis Mazars Group serves as a strategic engine behind the firm's professional services delivery. In a global organization specializing in audit, tax, and advisory, this role is not merely administrative; it is about ensuring that the machinery of the business runs with precision and agility. You are responsible for bridging the gap between high-level firm strategy and the daily execution of client engagements, ensuring that resources are optimized and quality standards are met across the board.

The impact of this position is felt directly in the firm’s profitability and employee satisfaction. By managing complex workflows and navigating the nuances of a partner-led environment, you enable client-facing teams to focus on delivering exceptional value. Whether you are overseeing practice management in a regional office like Bloemfontein or driving operational excellence in global hubs like London or Dublin, your work directly influences the firm’s ability to scale and maintain its reputation for excellence.

At Forvis Mazars Group, you will find yourself at the intersection of people management and data-driven strategy. The role is critical because it demands a balance of "soft" leadership skills to influence senior Partners and "hard" analytical skills to monitor KPIs and operational bottlenecks. It is a high-visibility position where your ability to solve complex organizational puzzles will be recognized as a key driver of the firm’s long-term success.

Common Interview Questions

Expect a mix of behavioral questions and situational "case" questions that test your operational logic.

Operational & Strategic Leadership

These questions test your ability to manage the business side of the firm.

• How do you prioritize competing operational demands from different service lines?
• Describe your experience with budget forecasting and managing operational spend.
• What metrics do you consider most important for measuring the health of a professional services office?
• Tell us about a time you had to implement a policy that was unpopular. How did you handle it?

Behavioral & Stakeholder Management

These questions focus on your interpersonal effectiveness and fit within the Forvis Mazars Group culture.

• Give an example of a time you had to influence a Partner to change their approach to a resource issue.
• Describe a situation where you had to manage a crisis. What steps did you take?
• How do you handle a direct report who is underperforming but has a long tenure with the firm?
• Tell us about a time you went above and beyond to support a client-facing team.

Presentation & Problem Solving

In rounds involving a presentation or case study, you may face questions like:

• "Based on the data provided, which service line would you recommend we invest more administrative support in, and why?"
• "How would you present a 10% budget cut to the local leadership team without damaging morale?"

Getting Ready for Your Interviews

Preparation for an Operations Manager role at Forvis Mazars Group requires a dual focus on professional services expertise and interpersonal savvy. You should approach your preparation by considering how your operational decisions impact a firm that sells expertise and time.

Operational Excellence & KPI Management – You must demonstrate a deep understanding of how to measure and improve business performance. Interviewers will look for your ability to track utilization rates, manage budgets, and implement process improvements that lead to tangible gains in efficiency.

Stakeholder Influence & Leadership – In a partnership structure, "command and control" rarely works. You will be evaluated on your ability to influence Partners and senior leaders who may have competing priorities. Strength in this area is shown through examples of successful negotiation and building consensus.

Strategic Problem-Solving – This criterion focuses on how you handle ambiguity and structural challenges. You should be prepared to walk through how you identify the root cause of an operational failure and the steps you take to build a sustainable, scalable solution.

Culture & Professional Integrity – As a firm built on trust, Forvis Mazars Group places a high premium on ethical decision-making and alignment with their collaborative culture. You can demonstrate this by showing how you mentor junior staff and uphold the firm’s values under pressure.

Interview Process Overview

The interview process for an Operations Manager at Forvis Mazars Group is designed to be thorough yet professional, reflecting the firm’s culture of directness and transparency. Candidates typically experience a multi-stage journey that blends behavioral assessments with practical demonstrations of their management style. The process is known for being well-structured, with significant involvement from both the HR department and the Partnership level, ensuring alignment across all layers of the firm.

Candidates can expect a mix of virtual and in-person interactions depending on the location. While the tone is often described as friendly and informal, the rigor remains high. The firm values candidates who can articulate their "how" just as clearly as their "what." A distinctive feature of this process is the emphasis on communication skills, often culminating in a formal presentation or a deep-dive assessment to verify your ability to distill complex operational data into actionable insights for senior leadership.

The visual timeline above illustrates the typical progression from initial HR screening to the final partner-level decision. You should use this to pace your preparation, ensuring you have your high-level narrative ready for the early stages and your detailed case studies or presentations ready for the final rounds.

Deep Dive into Evaluation Areas

Operational Strategy and Execution

This area is the core of the role. Interviewers want to see that you don't just "manage" tasks, but that you "own" the operational lifecycle. They will look for a candidate who can look at a workflow and immediately identify where the friction points are.

Be ready to go over:

• Resource Allocation – How you balance staff workloads to prevent burnout while maximizing billable hours.
• Process Optimization – Specific methodologies (e.g., Lean, Six Sigma) you use to streamline repetitive tasks.
• Financial Oversight – Your experience with P&L management, budgeting, and variance analysis within a professional services context.

Example questions or scenarios:

• "Describe a time you identified a significant inefficiency in a core business process. How did you quantify the problem and implement the fix?"
• "How do you approach resource leveling during peak seasons (e.g., tax or audit busy seasons)?"

Stakeholder Management and Communication

At Forvis Mazars Group, the Operations Manager acts as a consultant to the Partners. Your ability to present data and persuade high-level stakeholders is critical. This is often tested through a formal presentation round.

Be ready to go over:

• Influencing without Authority – Strategies for getting buy-in from senior leaders who are not your direct reports.
• Presentation Delivery – The ability to create a 10–15 minute PowerPoint presentation that is both visually professional and strategically sound.
• Conflict Resolution – Navigating disagreements between different departments or service lines regarding shared resources.

Example questions or scenarios:

• "Walk us through a presentation you gave to a leadership team that resulted in a major change in direction."
• "How do you handle a situation where a Partner disagrees with an operational policy you are trying to enforce?"

People and Culture Leadership

Operations is ultimately about people. You will be evaluated on your ability to build a high-performing culture and manage the "human" side of the business.

Be ready to go over:

• Change Management – How you lead teams through transitions, such as new software implementations or structural reorganizations.
• Mentorship and Coaching – Your approach to developing the administrative or support staff under your purview.
• Advanced concepts – Organizational design, talent pipeline strategy, and diversity and inclusion integration in operations.

Example questions or scenarios:

• "How do you maintain team morale during periods of high pressure and tight deadlines?"
• "Tell us about a time you had to deliver difficult feedback to a direct report. What was the outcome?"

Key Responsibilities

As an Operations Manager, your day-to-day life is a blend of tactical problem-solving and long-term planning. You are the primary point of contact for the HR department regarding staffing needs and the go-to person for Partners when service delivery issues arise. You will likely spend a significant portion of your time analyzing performance metrics to ensure the office or service line is meeting its financial and operational targets.

You will drive initiatives such as the implementation of new practice management software or the redesign of client onboarding procedures. Collaboration is constant; you will work closely with IT to ensure infrastructure supports the team, with Finance to monitor budgets, and with Marketing to ensure operational capacity aligns with growth projections.

Typical projects might include restructuring the administrative support team to better serve a growing audit practice or leading the local integration of a firm-wide policy change. You are the "glue" that keeps the various functions of the firm working in harmony, ensuring that the firm's professionals have everything they need to succeed.

Role Requirements & Qualifications

A successful candidate for the Operations Manager position at Forvis Mazars Group typically brings a blend of formal education and "in-the-trenches" management experience.

• Technical skills – Proficiency in practice management software, advanced Excel for data analysis, and PowerPoint for executive presentations. Familiarity with ERP systems and project management tools (e.g., Asana, Microsoft Project) is highly valued.
• Experience level – Generally, 5–8 years of experience in operations or practice management, preferably within a professional services firm (accounting, law, or consulting).
• Soft skills – Exceptional emotional intelligence, the ability to remain calm under pressure, and superior verbal and written communication skills.
• Must-have skills – Proven track record of managing budgets, leading teams of at least 5–10 people, and a demonstrated ability to influence senior-level stakeholders.
• Nice-to-have skills – An MBA or professional certification such as PMP or Lean Six Sigma. Experience working in a global or multi-office environment is a significant plus.

Frequently Asked Questions

Q: How difficult are the interviews at Forvis Mazars Group? The difficulty is generally rated as average, but the rigor comes from the seniority of the interviewers. You are often speaking directly with Partners, so your business acumen must be sharp.

Q: What is the typical timeline from the first interview to an offer? The process can be quite efficient. Once the final interviews are completed, candidates often report a quick turnaround, sometimes within a week, especially if the firm has an immediate operational need.

Q: Is there a specific format for the presentation round? Usually, you are given a prompt or a set of data a few days in advance. The goal is a 10–15 minute PowerPoint that demonstrates your ability to analyze a problem and present a clear, professional solution.

Q: How much emphasis is placed on "culture fit"? A great deal. Forvis Mazars Group prides itself on being a "uniquely different" firm that values collaboration over internal competition. They are looking for managers who are approachable and ego-free.

Other General Tips

• Research the Merger: Since the formation of Forvis Mazars Group, there is a focus on global integration. Mentioning your interest in how the firm is aligning its international operations will show you’ve done your homework.
• Know Your Numbers: When discussing your past experience, use specific figures. Instead of saying "I improved efficiency," say "I reduced the month-end closing cycle by 3 days."
• Partner Etiquette: When interviewing with Partners, be confident but respectful. They are looking for a peer they can trust to run the business, not just a subordinate to take orders.
• Prepare Your Tech: Since many rounds are via video call, ensure your lighting, background, and connection are professional. For the presentation round, practice sharing your screen and navigating your slides smoothly.

Summary & Next Steps

The Operations Manager role at Forvis Mazars Group is a prestigious and impactful position that offers the chance to shape the future of a leading global professional services firm. To succeed, you must demonstrate a rare combination of analytical rigor and sophisticated stakeholder management. The firm is looking for leaders who can navigate the complexities of a partnership while driving the business toward greater efficiency and growth.

Your preparation should center on your ability to tell a compelling story about your operational successes, backed by data and a clear understanding of the professional services landscape. Focus on your presentation skills and your ability to influence senior leaders, as these are the areas that will truly set you apart from other candidates.

The salary data provided reflects the competitive nature of this role within the professional services industry. When interpreting these figures, consider the total compensation package, which often includes performance-based bonuses and comprehensive benefits. Use this information to align your expectations and enter salary negotiations with a clear understanding of your market value. You can explore more detailed insights and preparation tools on Dataford to ensure you are fully equipped for every stage of the process. Good luck—you have the tools to succeed.