How hard are Flight Centre Travel Group Consultant interviews, and what is the offer rate?

Candidates report the interviews are mostly “average” in difficulty. Across reported interviews for this role, the offer rate is 55%. This suggests the process is competitive, but not extreme in difficulty compared with other roles.

What is the interview process for Flight Centre Travel Group Consultant jobs?

The process typically starts with an online application, followed by a brief phone screening. If you pass that, you will be invited to a group assessment day. The group assessment includes written tests, group activities, and role-playing scenarios.

What topics and skills does Flight Centre Travel Group test for Consultant interviews?

Expect the assessment to heavily focus on sales and customer experience, including customer service, communication skills, upselling, and persuasion and value proposition. You should also be ready for working under pressure. Geography knowledge and travel product knowledge, specifically travel experiences, are included in the top topics.

What kind of role-play and customer questions do Flight Centre Travel Group ask for Consultant interviews?

Sample public questions focus on handling customer situations and going above and beyond, for example “Resolving a Customer Escalation” and “Going Beyond for a Customer.” The guide also emphasizes sales role play where you build rapport, ask open-ended questions, and upsell ancillary products like travel insurance and tours.

How much does a Flight Centre Travel Group Consultant make, and is it commission-based?

Candidate and job-posting reporting shows base pay starts around $70k per year, with total compensation reported up to $138k per year, varying by level and location. The role description also highlights commission-based performance and hitting KPIs, so expect compensation to depend on sales results.

How should I prioritize my preparation for a Flight Centre Travel Group Consultant interview?

Prioritize sales and customer-facing communication, since the process is designed to evaluate sales potential, handling pressure, and cultural fit. Practice your ability to upsell and articulate a customer value proposition, and get comfortable performing in a group assessment with written tests and role-playing. Also build a baseline of destination and time zone knowledge to support geography-related components.

Flight Centre Travel GroupConsultant

Updated Jul 13, 2026

Flight Centre Travel Group Consultant Interview Experiences 2026

Real, anonymous reports from people who interviewed for Consultant at Flight Centre Travel Group, newest first and distilled into what to expect across the loop.

Get your personalized Flight Centre Travel Group Consultant prep plan

Answer 3 quick questions and we will build a free study plan with the exact topics and questions to focus on.

Build my free plan

Hot & recentNewest first

3 months ago

Easy Positive Perth, Western Australia

I had a pretty light-touch process that felt more like a quick check than a big recruitment campaign. After applying, I talked to a recruiter by phone where the focus was basically on whether I had the confidence and energy they wanted. It was short, and the questions stayed high level.

Then I moved to a Zoom call where I got a few role-related questions to gauge whether I could do the job day to day. Across the whole process, it didn’t feel like there were many hurdles, and the overall tone was calming rather than stressful. I walked away feeling like I’d been assessed quickly but fairly.

3 months ago

Easy Negative Australia

My process started with a phone screen that mainly checked my background and fit for the role, and it didn’t take long—around the 15 to 30 minute range. After that, I did a virtual interview format that leaned heavily on structured, role-relevant discussion. I remember it feeling like a more guided session where I had to connect my experience clearly to the job.

For the virtual stage, the format was group-based, but I ended up effectively being the only person in my session. The focus was on STAR-style questions, and most prompts were straightforward enough that I could organize my answers without overthinking them. There were also materials and videos for the role beforehand, and I was glad I’d reviewed what I could so I wasn’t walking in cold.

Unlock every Consultant interview experience

Real Consultant interview experiences

Difficulty, sentiment and outcomes
New reports added every week

See all experiences

Share your interview experience

Interviewed here recently? Add yours to help the next candidate. You'll appear as Anonymous.

What to expect

Distilled from the reports

Initial Phone Screen

The interview process typically begins with a brief phone screen focused on background, motivation, and fit for the role, lasting around 10 to 30 minutes. Candidates should prepare to discuss their travel experience and sales passion in a friendly, low-pressure environment.

Phone screenBackground checkMotivation

Assessment Day Structure

Following the phone screen, candidates often participate in a structured assessment day that includes group activities, role plays, and written tests designed to evaluate sales skills and interpersonal abilities. Expect a mix of geography knowledge, sales scenarios, and timed tasks throughout the day.

Assessment dayGroup activitiesRole play

Focus on Sales and Customer Interaction

Interviews emphasize the ability to engage with customers and demonstrate sales techniques rather than just factual knowledge about travel. Candidates should be ready to showcase their communication skills and how they handle real-life sales situations.

Sales skillsCustomer interactionCommunication

Evaluation and Filtering Process

The assessment day often involves a filtering process where candidates may be eliminated at various stages based on their performance in group settings and individual tasks. Be prepared for a competitive atmosphere where quick thinking and adaptability are crucial.

FilteringCompetitivePerformance evaluation

Candidate Experience and Feedback

Candidates report varying experiences, with some feeling rushed or judged during interviews, while others appreciated the structured and supportive environment. It's important to be prepared for potential inconsistencies in interviewer engagement and feedback.

Candidate experienceFeedbackInterviewer engagement

Outcome and Next Steps

After the assessment day, candidates may receive offers quickly or be placed into a talent pool if no immediate positions are available. Understanding the timeline and potential outcomes can help manage expectations throughout the process.

OutcomeOffer timelineTalent pool