What is a Customer Success Engineer at Flatiron Health?
The Customer Success Engineer at Flatiron Health sits at the critical intersection of technical problem-solving and client partnership. You are responsible for ensuring that our oncology-focused technology platforms perform optimally for our users, acting as a bridge between the complex needs of healthcare providers and the robust technical infrastructure of our product teams.
Your impact is direct and tangible. You will troubleshoot technical challenges, manage data integrations, and translate user feedback into actionable technical improvements. Because Flatiron Health operates in a highly regulated and high-stakes environment—where our software impacts cancer care—the role requires a unique balance of empathy for the user and technical rigor. You aren't just resolving tickets; you are ensuring that life-saving data flows accurately and efficiently.




