I applied online and then got brought in for a quick, casual chat that mostly revolved around whether I could work the shifts they needed. The conversation was relaxed enough that it felt more like talking with the manager than being tested, and the questions were the usual kind: what days and hours I could work, whether I could work well with the public, and whether I’d done food service or retail before. A few things stood out as very “real life,” like how long I could be on my feet and how they’d handle scheduling if I went on vacation or had school.
After the interview, the process moved fast—sometimes the same day—and I filled out paperwork once I was there. I talked with a manager, and in a couple of moments I even got to meet the team, which made the place feel welcoming. They explained what an average day looked like and mentioned the basics like pay and benefits such as donuts, plus what to expect when I started. It wasn’t complicated: I was given documents to complete, and the whole thing ran on clear logistics—apply online, interview briefly, then move into training.
> 1 year
Average Negative Holbrook, MA
I had a pretty disappointing start compared to what I was expecting. I was scheduled to interview, but the person running it didn’t show up. I waited around half an hour, kept checking my messages, and it ended with me being left hanging; later I found out it wasn’t even the actual manager.
After that, I went into another interview that felt positive and friendly while I was there, but it dragged after the fact. I never received the follow-up I was told to expect, and it left me frustrated because I couldn’t get a confirmed answer. I eventually called myself, and I was told they’d call me back, but they didn’t.
> 1 year
Difficult Neutral United States
My process felt dramatically more involved than what I was used to. It started with a quick 30-minute phone screen, then I moved into multiple rounds …
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What to expect
Distilled from the reports
Interview Format
Candidates can expect a mix of casual and formal interview formats, starting with a brief phone screen followed by in-person interviews that may include project exercises. The experience can vary significantly from relaxed conversations to more structured evaluations.
Phone screenIn-person interviewsProject exercise
Casual vs. Formal Atmosphere
Some candidates reported a friendly, casual atmosphere during interviews, while others experienced a more formal and competitive environment, particularly in later stages. This variance can affect how comfortable candidates feel during the process.
CasualFormalFriendly
Scheduling and Logistics
The scheduling process can be straightforward, with quick transitions from interview to hiring, but some candidates experienced delays and miscommunications that left them frustrated. It's important to stay proactive in following up.
SchedulingLogisticsFollow-up
Team Interaction
Candidates may have opportunities to meet team members during the interview process, which can provide insight into the work environment and culture. This interaction can enhance the overall experience and help candidates gauge fit.
Team interactionCultureWork environment
Salary Discussions
Salary discussions can arise early in the interview process and may extend over several conversations, especially if multiple candidates are being considered. Candidates should be prepared for this topic to be addressed at various stages.
SalaryNegotiationMultiple candidates
Outcome Variability
Candidates reported a range of outcomes, from quick hires to prolonged processes with little communication. It's advisable to remain patient and persistent, especially if the process seems to drag on.