An Account Executive (often hired under titles like Regional Accounts Manager or Business Development Executive) at Divisions maintenance group (DMG) plays a pivotal role in driving the company’s B2B growth and managing high-value commercial relationships. DMG operates as a tech-driven facility maintenance powerhouse, connecting commercial clients—ranging from national retail chains to large-scale distribution centers—with a vast network of service providers. As an Account Executive, you are the primary driver of this marketplace, responsible for identifying new business opportunities, securing contracts, and ensuring the seamless delivery of facility maintenance solutions.

This position is critical to the organization’s scale and strategic influence. You will not simply be selling a static service; you will be selling a comprehensive, technology-enabled platform that optimizes facility management, snow removal, landscaping, and construction services. Your success directly impacts the operational efficiency of national brands, making this role both highly visible and commercially significant.

To succeed, you must navigate a fast-paced, high-activity sales cycle that requires a unique blend of grit, consultative selling, and operational coordination. You will work closely with internal operations and dispatch teams to ensure that the promises made during the sales process are executed flawlessly in the field. This is an entrepreneurial sales role where you are expected to build, grow, and retain a robust book of business.

To perform well in the DMG interview process, you must be prepared for a mix of behavioral, situational, and sales-focused questions. The following questions are drawn from real interview experiences of candidates who have gone through the process. They are designed to test your resilience, sales methodology, communication style, and alignment with the company's high-performance culture.

Sales Drive & Prospecting

This category evaluates your ability to generate new business, handle the rejection inherent in cold outreach, and systematically build a book of business.

• How do you handle rejection when prospecting, and can you share an example of a time you turned a "no" into a sale?
• What is your strategy for building a book of business from scratch in an unfamiliar territory?

Preparing for an Account Executive interview at DMG requires a strategic understanding of what the hiring team values most. You cannot rely solely on a polished resume; you must demonstrate a practical, action-oriented approach to sales and client management.

Sales Resilience & High Activity – DMG operates in a high-volume, fast-paced industry. Interviewers evaluate your ability to sustain high levels of outbound activity (calls, emails, visits) without burning out. You can demonstrate this by discussing your past activity metrics and sharing stories of long-term persistence paying off.

Consultative Problem-Solving – Commercial facility maintenance is complex and highly variable. You must show that you do not just sell on price, but that you seek to understand a client's operational pain points—such as budget overruns, poor provider communication, or service delays—and position DMG's technology and network as the ultimate solution.

Communication & Executive Presence – You will be interacting with regional managers and corporate executives. Interviewers assess your ability to present yourself professionally, speak articulately, and carry a conversation naturally. Your tone, dress, and ability to command a room during the interview are directly evaluated as indicators of how you will represent the brand to clients.

Collaboration & Operational Alignment – Because sales at DMG rely heavily on operational execution, you must show that you can partner effectively with internal dispatch, customer service, and account management teams. Highlight past experiences where you collaborated across departments to deliver a seamless customer experience.

The interview process at Divisions maintenance group is designed to evaluate both your sales capabilities and your cultural fit within their fast-paced office environment. The process typically moves quickly, but it involves multiple distinct touchpoints that allow both you and the hiring team to assess alignment.

The process generally begins with a standard recruiter phone screen, which may sometimes be split into two shorter calls. This initial step focuses on your background, career goals, and your understanding of the Account Executive role. If you pass this screen, you will be invited for an onsite interview. A unique and critical component of the DMG onsite is the job shadow. During this stage, you will spend 30 to 45 minutes shadowing a current Account Executive or team member to observe the day-to-day operations, the software they use, and the pace of the office. This is immediately followed by formal interviews with Team Leads, Regional Managers, or Vice Presidents.

The final stages typically involve a video or Skype interview with a Corporate Executive to assess your high-level cultural fit and long-term career aspirations, followed by a final meeting with a Regional Manager to discuss specific job responsibilities, territory alignment, and compensation terms.

The timeline above outlines the typical progression from your initial contact to the final offer stage. Candidates should interpret this as a multi-stage evaluation where each step requires a different focus, transitioning from basic qualifications to practical day-to-day exposure, and finally to executive alignment. Use this timeline to pace your preparation, ensuring you are ready for both conversational screens and highly practical onsite evaluations.

To excel in your interviews, you must understand the specific competencies DMG evaluates at each stage of the process.

Business Development & Prospecting

This is the foundation of the Account Executive role. You must prove that you possess the grit and strategy required to build a pipeline from scratch.

Be ready to go over:

• Cold Calling Strategies – How you structure a cold call to get past gatekeepers and secure meetings with decision-makers.
• Territory Management – Your approach to mapping out a geographic territory and prioritizing high-value commercial prospects.
• Pipeline Management – How you use CRM tools to track leads, schedule follow-ups, and move prospects through the sales funnel.

Example scenarios:

• "Walk me through how you would pitch our facility maintenance services to a regional manager of a major retail chain who is already satisfied with their current local provider."
• "How do you organize your day to ensure you are making at least 50 outbound calls while still managing your existing active pipeline?"

Relationship Management & Client Retention

Securing the contract is only half the battle; ensuring client satisfaction and growing the account is critical for long-term success at DMG.

Be ready to go over:

• Account Onboarding – How you transition a newly signed client to the operations team while maintaining a strong relationship.
• Service Recovery – Your strategy for handling service failures (e.g., a snow removal crew failing to clear a parking lot before store opening) and retaining the client's trust.
• Upselling & Expansion – Identifying opportunities to introduce additional service lines (e.g., adding landscaping services to an existing janitorial contract).

Example scenarios:

• "A major client calls you furious because a contractor damaged their property during a maintenance service. Step-by-step, how do you handle this call and resolve the issue?"
• "Describe how you would conduct a quarterly business review with a client to demonstrate the value DMG has delivered and discuss expanding our services to their other regional locations."

Resilience & Adaptability

The facility maintenance industry is unpredictable, dictated by weather events, mechanical failures, and urgent client demands. Your ability to remain calm and productive under pressure is highly valued.

Be ready to go over:

• Stress Management – How you maintain focus and a positive attitude during high-stress periods, such as major winter storms.
• Handling Rejection – Your psychological approach to overcoming consecutive sales rejections without losing enthusiasm.
• Adaptability – How you pivot your sales strategy when market conditions or client budgets change.

Example scenarios:

• "Tell me about a time you missed a sales goal or lost a major client. How did you handle the setback, and what did you do to recover?"
• "How do you handle a situation where internal operational constraints prevent you from delivering a service exactly how the client wants it?"