What is a Customer Success Engineer at Avalara?
The Customer Success Engineer at Avalara plays a vital role in bridging the gap between deep technical problem-solving and relationship-focused customer advocacy. As a leader in automated tax compliance software, Avalara processes billions of transactions for businesses worldwide. In this role, you are not just resolving standard support tickets; you are the trusted technical advisor to enterprise clients, partners, and developers who rely on Avalara APIs to calculate sales tax, manage exemption certificates, and file returns seamlessly.
Your primary mission is to ensure that customers successfully integrate and maintain Avalara cloud solutions within their existing ERP, e-commerce, and billing platforms (such as NetSuite, Salesforce, SAP, or Magento). This requires a unique blend of technical acumen—specifically around REST APIs, databases, and network architecture—and exceptional communication skills. You will diagnose complex integration issues, optimize transaction latency, and proactively guide customers through technical milestones to maximize their software adoption.
Ultimately, the Customer Success Engineer has a direct, measurable impact on Avalara's customer retention and business growth. By resolving critical technical blockers and ensuring a flawless user experience, you help clients navigate the highly complex world of global tax compliance with confidence. This makes the position both intellectually challenging and highly strategic within the company's global customer success organization.


