1. What is an Operations Manager at Athelas?

As an Operations Manager at Athelas, you are at the epicenter of scaling healthcare technology. Athelas is dedicated to transforming healthcare through remote patient monitoring, automated revenue cycle management, and modern clinical workflows. In this role, you are not just maintaining the status quo; you are actively building the operational infrastructure that allows these life-saving products to reach more patients and providers efficiently.

Your impact spans across multiple facets of the business. You will partner with product, engineering, and clinical teams to identify bottlenecks, streamline hardware logistics, and optimize software deployment. Because Athelas operates in a highly complex, regulated, and fast-paced health-tech environment, the decisions you make directly influence patient outcomes, customer satisfaction, and the company's bottom line.

This position is designed for highly analytical, resilient leaders who thrive on complexity. You will be expected to dive deep into data, design scalable processes from scratch, and execute them flawlessly. If you enjoy untangling ambiguous problems and turning them into predictable, data-driven operational engines, this role offers an unparalleled opportunity to shape the future of healthcare operations.

2. Common Interview Questions

The questions below represent the types of challenges you will face during the Athelas interview process. While you should not memorize answers, use these to practice structuring your thoughts, applying data, and communicating clearly.

Operational Case Studies & Strategy

These questions test your ability to design, scale, and fix complex workflows. Focus on structured frameworks and clear assumptions.

• Walk me through how you would scale our device fulfillment operations from 1,000 to 50,000 units per month.
• We are seeing a 15% drop-off in patient onboarding for a new product. How do you investigate and solve this?
• You are given a poorly defined objective to "improve clinic satisfaction." What steps do you take to define, measure, and achieve this goal?
• How do you balance the trade-off between operational speed and healthcare compliance?
• Describe a time you built a process from zero. What were the key components?

Data & Technical Execution (SQL/Analytics)

Expect live coding or take-home tests. These questions assess your ability to manipulate raw data into insights.

• Write a SQL query to find the week-over-week growth rate of active patient monitoring sessions.
• How would you structure a dashboard to monitor the health of our hardware supply chain?
• Given two tables—one with patient demographics and one with billing claims—write a query to find the denial rate by state.
• Explain how you would identify data anomalies in a dataset of daily device pings.
• What is your approach to estimating the operational cost of launching a new feature?

Behavioral & Leadership

These questions evaluate your culture fit, resilience, and stakeholder management. Use the STAR method.

• Tell me about a time you disagreed with a product manager on an operational rollout. How did you resolve it?
• Describe a situation where you had to pivot your strategy completely due to shifting company priorities.
• How do you manage a project when key stakeholders are unresponsive?
• Tell me about the most complex operational bottleneck you have successfully removed.
• Give an example of a time you failed to meet an operational SLA. What happened, and what did you learn?

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3. Getting Ready for Your Interviews

Preparing for the Operations Manager interview requires a strategic balance between high-level business acumen and granular, technical execution. Interviewers at Athelas are looking for candidates who can seamlessly transition from boardroom strategy to writing SQL queries.

Focus your preparation on the following key evaluation criteria:

Data-Driven Problem Solving – You must prove that your operational decisions are rooted in data. Interviewers will evaluate your ability to extract insights, structure complex datasets, and use quantitative evidence to justify your strategies. Brush up on your technical skills, as coding and SQL assessments are standard for this role.

Operational Execution and Scale – Athelas needs leaders who can turn abstract ideas into actionable workflows. You will be tested on how you design processes, anticipate failure points, and scale operations without compromising quality. Strong candidates will demonstrate a history of building systems that run efficiently with minimal manual intervention.

Navigating Ambiguity – The health-tech space is inherently unpredictable, and the interview process reflects this. You will be evaluated on how you handle open-ended problems, missing information, and shifting priorities. Demonstrating composure, asking sharp clarifying questions, and making logical assumptions are critical to passing the case study rounds.

Cross-Functional Leadership – Operations does not exist in a silo. You will be assessed on your ability to influence stakeholders, communicate technical concepts to non-technical teams, and drive alignment across product, engineering, and clinical departments.

4. Interview Process Overview

The interview loop for an Operations Manager at Athelas is rigorous, heavily analytical, and heavily reliant on practical case studies. Your journey typically begins with an initial recruiter screen to assess your background and alignment with the company's mission. From there, you will move into one or two 1-on-1 video interviews with hiring managers or cross-functional partners. These conversations focus on your past operational experience, behavioral competencies, and your approach to problem-solving.

What sets the Athelas process apart is its intense focus on applied skills through take-home and live case studies. Candidates frequently face a multi-part assessment that includes both an operational strategy case study and a technical SQL/coding test. You may be asked to complete these asynchronously or present them during an on-site or virtual panel. The company heavily indexes on hard data skills, meaning you cannot rely solely on qualitative frameworks to pass; you must prove you can manipulate data to find the answers.

Expect the process to move quickly but demand a high level of adaptability. Prompts can sometimes be broad or cover unfamiliar business units, testing your ability to pivot and ask the right questions. The final stage is typically a panel interview or an on-site visit where you will defend your case study recommendations and meet with broader team members to ensure a strong mutual fit.

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This visual timeline outlines the typical progression from the initial recruiter screen through the technical case studies and final panel interviews. Use this to pace your preparation, ensuring your SQL and data manipulation skills are sharp well before the case study stage, as the technical assessments often arrive quickly after the initial phone screens.

5. Deep Dive into Evaluation Areas

To succeed, you must understand exactly how Athelas evaluates candidates across its core competencies. The process is designed to push your limits in both strategic thinking and technical execution.

Data Fluency and SQL

Operations Managers at Athelas are expected to be hands-on with data. You will not just be reading dashboards; you will be building them, querying databases, and finding the root causes of operational inefficiencies. This area is rigorously evaluated through a dedicated SQL case study or coding test. Strong performance means writing clean, efficient queries, handling edge cases in the data, and translating your query results into actionable business insights.

Be ready to go over:

• Joins and Aggregations – Combining multiple datasets (e.g., patient records and billing data) to find discrepancies.
• Window Functions – Analyzing trends over time, such as tracking hardware deployment speeds month-over-over.
• Data Cleaning – Identifying and handling null values, duplicates, or formatting issues in raw operational data.
• Advanced concepts (less common) – CTEs (Common Table Expressions) for complex multi-step logic, basic Python/R scripting for automation.

Example questions or scenarios:

• "Write a SQL query to identify the top 10% of clinics experiencing the highest device offline rates over the past 30 days."
• "Given a dataset of patient onboarding times, how would you query the data to find the bottleneck in the activation funnel?"
• "Walk me through how you would optimize a slow-running query that pulls daily revenue cycle metrics."

Operational Strategy and Process Design

This evaluation area tests your ability to build scalable systems. Athelas wants to see how you approach broken processes, identify root causes, and implement sustainable fixes. This is primarily tested through the operational case study. A strong candidate will provide a structured framework, back their assumptions with logic, and clearly outline the steps required to implement their solution.

Be ready to go over:

• Process Mapping – Breaking down a complex workflow (like device shipping and patient setup) into distinct steps.
• Capacity Planning – Calculating the resources needed to scale an operation by 10x without breaking SLAs.
• KPI Development – Defining the right metrics to measure the health and success of a new operational initiative.
• Advanced concepts (less common) – Lean Six Sigma methodologies, specific healthcare compliance constraints (HIPAA) impacting operations.

Example questions or scenarios:

• "We are launching a new remote monitoring device. Walk me through your operational plan to deploy 10,000 units in the next quarter."
• "Our customer support ticket volume for billing inquiries has doubled, but our headcount is flat. How do you resolve this?"
• "Review this operational case study: Identify the three biggest risks in this proposed supply chain workflow and how you would mitigate them."

Stakeholder Management and Behavioral Fit

Even the best operational plans will fail without team buy-in. Interviewers will probe your ability to lead without direct authority, manage conflict, and communicate effectively. Strong performance in this area involves using the STAR method (Situation, Task, Action, Result) to provide concise, impactful examples of your past leadership and resilience.

Be ready to go over:

• Cross-Functional Collaboration – Working with engineering to fix a bug that is causing an operational nightmare.
• Handling Pushback – Persuading a skeptical stakeholder to adopt a new process using data.
• Navigating Failure – Discussing a time a process you built failed and how you recovered.
• Advanced concepts (less common) – Managing vendor relationships, negotiating SLAs with third-party logistics providers.

Example questions or scenarios:

• "Tell me about a time you had to implement a process change that the team actively resisted."
• "How do you prioritize operational requests when both Product and Clinical teams are demanding your immediate attention?"
• "Describe a situation where you had to make a critical operational decision with incomplete data."

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6. Key Responsibilities

As an Operations Manager at Athelas, your day-to-day will be a dynamic mix of strategic planning and tactical execution. You will be responsible for overseeing the end-to-end operational health of specific product lines, which could range from remote patient monitoring hardware logistics to software-driven revenue cycle management workflows. A major part of your role involves diving into company databases to monitor performance, identify SLA breaches, and uncover areas for cost reduction or efficiency gains.

You will spend a significant portion of your time collaborating with cross-functional partners. For instance, if a specific device is experiencing high failure rates in the field, you will query the data to isolate the issue, present your findings to the hardware and engineering teams, and design a reverse-logistics process to recall and replace the units seamlessly. You are the bridge between the physical world of healthcare delivery and the digital world of Athelas technology.

Additionally, you will drive continuous improvement initiatives. This means constantly auditing existing workflows, building automated dashboards to track KPIs, and writing standard operating procedures (SOPs) for new product launches. You will be expected to act as an internal consultant, parachuting into underperforming business units, diagnosing the operational friction, and implementing scalable solutions.

7. Role Requirements & Qualifications

To be highly competitive for the Operations Manager role at Athelas, you need a distinct blend of analytical rigor and operational grit. The company looks for candidates who are not afraid to get their hands dirty in the data while maintaining a high-level strategic vision.

• Must-have skills – Advanced SQL proficiency is non-negotiable; you must be able to write complex queries from scratch. You also need strong project management skills, the ability to build financial/operational models in Excel/Google Sheets, and a proven track record of process optimization.
• Experience level – Typically, successful candidates have 3 to 6 years of experience in operations, analytics, supply chain, or management consulting. Experience in a high-growth startup environment is highly valued.
• Soft skills – Exceptional written and verbal communication, high emotional intelligence for stakeholder management, and extreme adaptability in the face of ambiguity.
• Nice-to-have skills – Prior experience in healthcare operations, health-tech, or revenue cycle management (RCM). Familiarity with Python, R, or BI tools like Tableau/Looker is a strong differentiator.

8. Frequently Asked Questions

Q: How difficult are the case studies? The case studies are rigorous and often multi-layered, combining strategic operational planning with technical SQL execution. They can sometimes feel open-ended or lack perfect clarity, which is an intentional test of how you handle ambiguity and make logical assumptions.

Q: Is SQL really required for an Operations Manager role? Yes. Athelas heavily indexes on data fluency. You will be expected to pull your own data to diagnose operational issues, so passing the SQL/coding assessment is a critical hurdle in the interview process.

Q: What is the culture like for the Operations team? The culture is fast-paced, highly analytical, and deeply cross-functional. You are expected to take extreme ownership of your projects. It is an environment that rewards proactive problem solvers who do not wait for permission to fix broken processes.

Q: How long does the interview process typically take? The process usually spans 3 to 5 weeks from the initial recruiter screen to the final offer. The timeline can fluctuate depending on how quickly you complete the take-home case studies and team availability for the final panel.

Q: What differentiates the candidates who get offers? Successful candidates seamlessly bridge the gap between strategy and data. They don't just suggest a process improvement; they prove its viability with numbers, anticipate edge cases, and communicate their plan clearly to both technical and non-technical stakeholders.

9. Other General Tips

• Embrace Ambiguity: You may receive prompts or case studies that feel poorly worded or lack context. Instead of getting frustrated, use this as an opportunity to showcase your ability to ask sharp clarifying questions and state your assumptions clearly.
• Show Your Math: Whether it is a sizing question or a capacity planning scenario, always talk through your calculations. Interviewers care more about your logical framework than you arriving at the exact correct number.

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• Connect Ops to Patient Outcomes: Remember that Athelas is a health-tech company. Whenever possible, tie your operational metrics (like shipping speed or device uptime) back to the ultimate goal of improving patient care and clinic efficiency.
• Practice Live SQL: Do not rely solely on your past experience writing queries in a comfortable IDE. Practice writing SQL on a whiteboard or in a plain text editor while explaining your logic out loud to simulate the pressure of a live technical screen.

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• Structure Your Communication: Operational leaders must be concise. Practice using the Minto Pyramid Principle—start with your core recommendation or answer, then follow up with the supporting data and arguments.

10. Summary & Next Steps

Securing an Operations Manager role at Athelas is a challenging but incredibly rewarding endeavor. You are stepping into a position where your analytical skills and operational frameworks will directly impact the efficiency of life-saving healthcare technology. The interview process is designed to be tough, testing your ability to navigate ambiguity, write clean SQL, and design scalable systems under pressure.

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Understanding the compensation landscape helps you evaluate the total value of the offer once you succeed. Base salary, equity, and performance bonuses are typical components, and positioning yourself as a highly technical, data-driven operational leader will give you the strongest leverage during negotiations.

Approach your preparation with focus and confidence. Sharpen your SQL skills, practice building structured frameworks for open-ended case studies, and prepare compelling behavioral stories that highlight your resilience and leadership. For more specific question breakdowns and peer experiences, continue leveraging the resources on Dataford. You have the analytical foundation and the drive to excel—now it is time to prove it in the interview. Good luck!